Warrnambool Cheese and Butter amends contract terms

2 July 2018

Warrnambool Cheese and Butter Factory Company Holdings Limited (WCB) has altered terms in its milk supply agreements and milk supply handbook following engagement with the ACCC regarding potentially unfair contract terms.

WCB’s contracts with farmers contained terms that allowed it to unilaterally vary the milk price and other milk supply terms, with the farmer unable to terminate the milk supply agreement early without incurring a financial penalty.

WCB’s contracts also placed restrictions on farmers selling their farm and required farmers to indemnify WCB for loss which could be avoided or mitigated by WCB.

WCB acted promptly and agreed to take steps to address the ACCC concerns. WCB agreed it would not impose a penalty on any farmer who terminates their milk supply agreement before the expiration date, it would not unreasonably withhold consent from a farmer wishing to sell their farm, and it would narrow the scope of the indemnity required from farmers.

WCB has written to farmers who operate under these milk supply agreements to advise them of the changes to their agreement. WCB will also make the relevant changes to its milk supply handbook for the 2018/2019 season.

“Unfair contract terms in milk supply agreements have the potential to harm dairy farmers and their businesses,” ACCC Deputy Chair Mick Keogh said.

“WCB has worked with the ACCC to find a solution that balances the farmers’ rights under the milk supply agreements and addresses the ACCC’s concerns about potentially unfair contract terms.”


WCB is owned by Saputo Inc. and is one of the largest milk processors in Australia.

The ACCC recently conducted an inquiry into the competitiveness, trading practices, and transparency of the Australian dairy industry. The ACCC submitted its final report to the Treasurer on 30 April 2018, which included a key recommendation that a mandatory code of conduct be implemented to improve contracting practices between dairy processors and farmers.

The Australian Consumer Law (ACL) aims to protect consumers and ensure fair trading in Australia. Amendments to the unfair contract terms provisions of the ACL, to extend them to business to business transactions, came into effect on 12 November 2016. The ACCC has produced guidance on the application of the unfair contract terms law, which is available at www.accc.gov.au/uct

Release number: 
ACCC Infocentre: 

Use this form to make a general enquiry.

Media enquiries: 
Media Team - 1300 138 917, media@accc.gov.au