The ACCC is continuing to educate business and take enforcement action to ensure that small businesses receive the protections of the new unfair contract terms laws.

Since 12 November last year, when the laws were extended to small business contracts, the ACCC has taken successful court action against a major waste management company, JJ Richards & Sons Pty Ltd, for unfair contract terms including an automatic five-year rollover clause, a unilateral price variation term and a broad indemnity provision.

The ACCC has also commenced proceedings against serviced office space provider, Servcorp Ltd, alleging that 19 terms in its Service Agreement used with small business clients are unfair. The matter is currently before the court.

“These cases show the ACCC is serious about enforcing the new laws, and we will continue to take action where appropriate to ensure that small businesses are protected,” ACCC Deputy Chair Dr Michael Schaper said.

“ACCC engagement has seen tens of thousands of new or existing contracts improved, but this is the tip of the iceberg as Australia’s two million small businesses sign an average of eight standard form contracts a year.”

Earlier this year, a number of major traders such as Uber, Fairfax Media, Jetts Fitness, Lendlease Property Management and Sensis amended their standard small business contracts in response to unfair contract terms concerns raised by the ACCC. These changes have an effect upon thousands of small business contracts across Australia.

More recently, Australia Post proposed some amendments to its Licensed Post Office Agreement to address certain unfair contract terms concerns raised by the ACCC, and now plans to consult with its licensees on the proposed changes.

“We’re pleased with the level of engagement and cooperation we have seen from some traders over the past year, but we are also continuing to receive a steady flow of complaints from small businesses indicating there’s still a good deal of work left to do,” Dr Schaper said.

“Where small businesses think they are being asked to sign a contract that puts them in a greatly disadvantaged position to the company offering the contract, they should ask that the contract be changed. If the company won’t change the contract terms, they should make a report to the ACCC.”

Small businesses should look out for common types of terms which may be unfair:

  • automatic renewal terms binding customers to subsequent contracts unless they cancel the contract within a certain timeframe
  • terms allowing a trader to unilaterally increase its prices or alter the terms and conditions of the contract
  • terms that broadly limit a trader’s liability towards a small business, or which require a small business to indemnify a trader in an unreasonably broad range of circumstances
  • terms that allow traders to cancel or terminate an agreement without cause

If small business thinks a contract term is unfair, it should ask the provider to amend or remove the unfair term. If this is unsuccessful, a small business can:

  • contact the ACCC (or otherwise ASIC if it relates to a financial service or product)
  • seek the assistance of the State’s Small Business Commissioner or ASBFEO

The ACCC has produced guidance material for businesses about the new laws, including a fact sheet which explains what an unfair term is, and what  a small businesses can do if they think they have an unfair term in their contract. The ACCC will continue to update its small business subscribers of ACCC actions and guidance important to small business, including on unfair contract terms. Interested businesses can subscribe here: Small Business Information Network

Notes to editors

The ACCC has published a guide to help small business: Unfair terms in small business contracts

In November 2016, the ACCC published a report Unfair terms in small business contracts, examining 46 standard form contracts across seven industries. Some traders removed or amended their terms after being contacted by the ACCC.


The law applies to a standard form small business contract entered into or renewed on or after 12 November 2016. If a contract was varied on or after 12 November 2016, the law will apply to the varied terms.

Contracts covered include those between businesses where one of the businesses employs less than 20 people and the contract is worth up to $300,000 in a single year or $1 million if the contract runs for more than a year.