JJ Richards contract terms declared unfair and void

19 October 2017

The Federal Court has declared, by consent, that eight terms in the standard form contract used by JJ Richards & Sons Pty Ltd (JJ Richards) to engage small businesses are unfair, and therefore void, following  ACCC action.

JJ Richards is one of the largest privately-owned waste management companies in Australia and provides recycling, sanitary and green waste collection services.

“This is the first court action by the ACCC to enforce new laws that protect small businesses from unfair contract terms,” ACCC Deputy Chair Dr Michael Schaper said.

“Under Australian Consumer Law, terms that create a significant power imbalance between parties, are not necessary to protect legitimate interests, and which would cause significant financial detriment to a small business if relied on, are unfair and void.”

“The Court’s decision serves as a reminder to large businesses to review their standard form contracts and make sure they don’t include any unfair terms. The ACCC will not hesitate to take appropriate action to ensure large businesses are complying with the unfair contract terms provisions,” Dr Schaper said.

The Court declared by consent that eight terms in JJ Richards’ standard form contracts with small businesses, which were entered into or renewed after 12 November 2016, were unfair and consequently void.  These terms had the effect of:

  • binding customers to subsequent contracts unless they cancel the contract within 30 days before the end of the term
  • allowing JJ Richards to unilaterally increase its prices
  • removing any liability for JJ Richards where its performance is “prevented or hindered in any way”
  • allowing JJ Richards to charge customers for services not rendered even when caused by reasons beyond the customer’s control
  • granting JJ Richards exclusive rights to remove waste from a customer’s premises
  • allowing JJ Richards to suspend its service but continue to charge the customer if payment is not made after seven days
  • creating an unlimited indemnity in favour of JJ Richards
  • preventing customers from terminating their contracts if they have payments outstanding and entitling JJ Richards to continue charging customers equipment rental after the termination of the contract.

In finding that each of the terms was unfair, his Honour also found that “the Impugned Terms tend to exacerbate each other, increasing the overall imbalance between the parties and the risk of detriment to JJR Customers.”

In resolving these proceedings, JJ Richards consented to orders restraining it from relying on the unfair terms in existing small business contracts and from using the terms in future contracts with small businesses. JJ Richards also consented to orders that it publish a corrective notice and provide a copy of the Court’s orders to all its small business customers which are parties to an affected contract.


This outcome is part of a wider ACCC review of small business contracts in a range of industries, including the waste management industry. As part of this review, the ACCC has been engaging with a range of businesses to encourage compliance with the new unfair contract term provisions.

For more information, see Businesses remove unfair contract terms before new law.

The Australian Consumer Law (ACL) allows a court to determine that a term of a standard form contract is unfair and therefore void, meaning that the contract is treated as if the term never existed.

If the term is declared void, the remainder of the contract continues to bind the parties to the extent that it can operate without the unfair term.

From 12 November 2016 the unfair contract terms provisions of the ACL law were extended to cover standard form contracts involving small businesses.

Release number: 
MR 176/17
ACCC Infocentre: 

Use this form to make a general enquiry.

Media enquiries: 
Media Team - 1300 138 917, media@accc.gov.au