Increased connection to higher speed broadband services during COVID-19

13 August 2020

More than 7.4 million consumers are now connected to the National Broadband Network after the activation of 383,257 new services in the three months to 30 June, 2020.

The ACCC’s Wholesale Market Indicators Report released today shows more than 255,000 households signed up to 50Mbps NBN plan, with almost 5 million customers on higher speed plans of 50Mbps and above by the end of June.

There was also an 11.9 per cent jump in the uptake of the higher speed 100Mbps plans, with 9.1 per cent of households now subscribing to a 100Mbps plan.

“Many more households have been at home during the day during the COVID-19 pandemic and have likely chosen higher speed plans to accommodate increased broadband use whether it be for work, entertainment or even for their children to attend school during the lockdown,” ACCC Chair Rod Sims said.

“Given the high demand for high-speed broadband during March to June in particular, we are fortunate that the NBN rollout is largely completed, as it has become an increasingly essential service for people to stay connected.”

The number of entry-level 12Mbps services decreased by 3.7 per cent over the quarter, while 25Mbps services increased by 7.4 per cent. There were more than 2.3 million households on 12Mbps and 25Mbps plans as at the end of June.

“It is more important than ever that consumers have the right plan in place to ensure they are able to access broadband services,” Mr Sims said.

The March 2020 quarterly report showed available NBN bandwidth per user jumped by 31 per cent, following NBN Co’s boost of network capacity in response to the COVID-19 pandemic.

“The additional network capacity offered by NBN Co at the outset of COVID-19 restrictions in March has been welcomed by the retail service providers, and has been an important factor in ensuring consumers have sufficient network capacity to meet their work, educational and entertainment needs during the pandemic,” Mr Sims said.

NBN Co’s temporary offer of additional 40 per cent capacity to retail service providers (RSPs) remained in place this quarter and total Connectivity Virtual Circuit (CVC), that is, the bandwidth acquired by RSPs, grew by a further 3.5 per cent to 18.4Tbps. CVC per user remained fairly stable, falling slightly over the June quarter, from 2.52Mbps to 2.47Mbps.

Telstra continues to have the highest market share, with 46.4 per cent of all services, down slightly on last quarter; both TPG and Optus increased their share slightly over the quarter to 22.3 per cent and 15.4 per cent respectively. 

Smaller RSPs increased their share of the NBN wholesale market this quarter, from 8.1 per cent to 8.8 per cent. This group was led by Aussie Broadband and Vodafone, with 3.5 per cent and 2 per cent of all connections respectively.

There continue to be 10 wholesale access seeker groups acquiring services directly from NBN Co at all 121 POIs, and 11 or more access seeker groups connected at 119 of the POIs.

In May 2020, NBN Co also introduced a new set of premium products, branded as “Home Fast” up to 100/20Mbps; “Home superfast 250/25Mbps; and “Home Ultrafast” at least 500/50Mbps.

“The ACCC welcomes these new options being made available for consumers for whom speed is important. The availability of these new plans broadens the scope of retail offers, which will boost competition in the retail market,” Mr Sims said.

Further information, including time series data, is available on the ACCC website at NBN Wholesale Market Indicators


The ACCC’s Wholesale Market Indicators report contains information on wholesale access services acquired over the NBN.

An NBN wholesale access service is used by an NBN access seeker to supply a retail service to its own customers or, alternatively, to supply a wholesale service to another RSP.

Most small RSPs do not directly connect with NBN Co, instead reselling NBN services acquired from other NBN access seekers (such as Telstra, TPG and Optus).

Change in speed tiers December 2017 to June 2020






December 2017





Low/high speed



June 2020





Low/high speed



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