Ford pays penalties for allegedly misleading consumers about Mustang Mach 1 features

21 December 2021

Ford Motor Company of Australia Pty Ltd (Ford) has paid penalties totalling $53,280 after the ACCC issued it with four infringement notices for allegedly misleading consumers about the performance features of the 2021 Ford Mustang Mach 1, in four different versions of brochures promoting these vehicles which were published by Ford.

At various times between October 2020 and April 2021, Ford published on its website four versions of a brochure that allegedly falsely outlined certain features of the Ford Mustang Mach 1. The brochures were also available to consumers through its dealers and its customer relationship centre.

The Ford Mustang Mach 1 is a performance version of the Ford Mustang, and 700 Mustang Mach 1 vehicles were imported into Australia in 2021. The Mustang Mach 1 retails for more than $83,000, which is significantly more expensive than the standard Mustang.

“We allege Ford made serious mistakes in its brochures outlining the features of the more expensive Mustang Mach 1, resulting in false claims being made to consumers in breach of the Australian Consumer Law,” ACCC Chair Rod Sims said.

“The performance characteristics of the Ford Mustang Mach 1 were an important selling point, so these claims about key features of the Mach 1 vehicle may have led some consumers to buy the car who may otherwise have opted to purchase another vehicle.”

The ACCC alleges the Mustang Mach 1 brochures falsely represented it had the following features, which it does not possess:

  • Rear parking sensors
  • LED fog lamps
  • Mustang Mach 1 floor mats
  • Ambient lighting in door pockets
  • Torsen limited-slip differential

Three versions of the brochure also allegedly falsely represented the Mustang Mach 1 included adaptive cruise control, when in fact it has regular cruise control.

In addition to paying the penalties specified in the infringement notices, Ford agreed to provide an improved compensation offer to consumers who bought a Mustang Mach 1.

“We began investigating this issue after a number of consumers complained to us about the Mustang Mach 1 brochures and, as a result of ACCC intervention, Ford improved its compensation offer to hundreds of affected consumers,” Mr Sims said.

Under Ford’s compensation offer, consumers who bought a Mustang Mach 1 before 17 August 2021 can choose between two options: returning their vehicle and receiving a full refund, or receiving $5,400 compensation as well as three years of free scheduled servicing and a track day experience at a Supercars event featuring, among others, admission to the event and a ride in one of Ford's race cars.

Almost all Mustang Mach 1 vehicles were purchased before 17 August 2021.

Consumers who bought their Mustang Mach 1 after 16 August 2021 are eligible for the compensation, servicing and track day but do not have the option of returning the vehicle for a full refund under Ford’s compensation offer.  

Ford removed the incorrect information from the brochures in April 2021 and began contacting buyers of the Mustang Mach 1 to offer compensation soon after. The compensation offer was finalised in August 2021, following ACCC intervention.

Background

A car’s differential limits the amount of wheelspin when the wheels lose grip as power is applied. A limited-slip differential (LSD) does this by redistributing engine power to the wheels with the most grip. This means the car can travel faster around corners, without the tires losing grip.

The Torsen LSD is a type of LSD manufactured by the JTKET corporation which was included in the left-hand drive version of the Mach 1 in the USA. The right-hand drive Mustang Mach 1 does not have a Torsen LSD but instead contains a Ford LSD with the addition of an external differential oil cooler.

The ACCC issued four infringement notices reflecting different versions of the brochure published at different times within the period.

Note to editors

The payment of a penalty specified in an infringement notice is not an admission of a contravention of the Australian Consumer Law, which also sets the penalty amount.

The ACCC can issue an infringement notice when it has reasonable grounds to believe a person or business has contravened certain consumer protection provisions in the Australian Consumer Law.

Release number: 
221/21
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Media Team - 1300 138 917, media@accc.gov.au