ACCC launches Small Business in Focus report at COSBOA

16 July 2015

The Australian Competition and Consumer Commission Deputy Chair Dr Michael Schaper has launched the tenth issue of Small Business in Focus at the Council of Small Business Australia (COSBOA) national summit in Sydney.

The report contains the latest small business and franchising complaints data and highlights the ACCC’s activities in the small business sector.

“Misleading conduct and false representations remain the most frequently complained about area for small businesses, with over 1300 complaints received in the January to June 2015 period. Product safety issues also concerned small businesses with over 900 complaints in the same period,” Dr Schaper said.

January to June 2015

  • 5 020 small business complaints
  • 2 366 small business enquiries

The introduction of the new Franchising Code on 1 January 2015 was reflected in a significant growth in franchising-related enquiries – the six months from 1 January 2015 saw a 63 per cent increase in enquiries over the previous six months

"Franchisors, franchisees and would-be franchisees are recognising the need to educate themselves about the new Code to ensure they understand their rights and obligations under the law," Dr Schaper said.

In line with its enforcement priorities for 2015, the ACCC served audit notices on 12 franchisors to check their compliance with the new Code. The responses are now being assessed.

The Food and Grocery Code was introduced into law in June, which Aldi, Woolworths, Coles and About Life have all signed up to. The ACCC has developed guidance on the code, which is available on our website.

“Businesses that supply to the major retailers have significant new protections available to them under the Code. The ACCC has the power to investigate alleged breaches of the code, and can take enforcement action if necessary," Dr Schaper said.

The ACCC’s free online education programs for small businesses, tertiary students and future franchisees continue to be popular, with more than 12 000 combined users in the first six months of 2015. All three programs are available at

"Time-poor small business operators need educational resources that are practical, user-friendly and fit around their busy schedules. The positive response to our online programs demonstrates that they are meeting this need," Dr Schaper said.

In May, the ACCC and the Institute of Public Accountants hosted a small business scams and cybercrime forum in Melbourne. A video of the forum is now available on the ACCC YouTube channel.

Small Business in Focus is available at

The ACCC small business helpline is 1300 302 021.

Release number: 
MR 122/15
ACCC Infocentre: 

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