ACCC issues airports quality monitoring report

23 December 2004

The Australian Competition and Consumer Commission today issued its Quality of service report for price-monitored airports, reporting on the availability and standard of airport facilities at Australia's major airports, an ACCC Commissioner, Mr John Martin, said today.

"The ACCC’s role of monitoring quality of service is complementary to its prices monitoring role for aeronautical and aeronautical-related services.

"The report shows Brisbane and Melbourne airports performing strongly across the range of quality of service indicators.  Canberra, Darwin, Perth and Sydney airports all achieved reasonable ratings across the same range of indicators.  Adelaide airport’s ratings were slightly lower than the other airports, but it is currently constructing new terminal facilities.

"Passengers have continued to rate the international terminal facilities at Brisbane, Melbourne, Perth and Sydney airports as good.

"Airlines generally rated the airside facilities at the airports as satisfactory to good, while their ratings for terminal facilities ranges from good for Brisbane and Melbourne airports to between poor and satisfactory for Adelaide, Darwin and Perth airports".

The full report will be available on the ACCC website (see below).


Release number: 
MR 300/04
ACCC Infocentre: 

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Media enquiries: 
Mr John Martin - (02) 6243 1130
Ms Lin Enright - (02) 6243 1108