As the ACCC will have limited operations during the Christmas and New Year period, we wanted to provide you with details of arrangements over the break.
ACCC offices: Our offices will be closed from 12 pm, Friday 24 December 2021 until 9.00am, Tuesday, 4 January 2022. However, given COVID-19 conditions in several states, appointments are currently needed and arrangements should be made before attending one of our offices.
Infocentre: The Infocentre phone lines will be closed from 5pm on Thursday 23 December, and will reopen on Tuesday, 4 January 2022. Consumers and small businesses who would like to make a report to the Infocentre are encouraged to submit a web form.
Media enquiries: For urgent enquiries please call 0408 995 408 (no texts). The team will be back in the office from 4 January 2021.
Product safety: Mandatory reports on product safety injury reports and recall notifications can be made via the Product Safety website.
Merger enquiries: Any queries or information in relation to a merger or acquisition (whether or not the ACCC is presently reviewing it) should be emailed to firstname.lastname@example.org.
Notifications and Authorisation applications: Applicants wishing to lodge a notification or application for authorisation should email email@example.com including a cover letter and details of the lodgement fee payment. Authorisation applications and notifications are not validly lodged until the relevant fee has been paid.
FOI requests: All applications lodged under the Freedom of Information Act (1982) will be assessed when the ACCC office reopens on 4 January 2022.
The ACCC wishes you a safe and enjoyable holiday period.
Use this form to make a general enquiry.