As the ACCC will have limited operations during the Christmas and New Year period, we wanted to provide you with details of arrangements over the break.
ACCC offices: Our offices will be closed from 5pm on Wednesday 23 December 2020 until 8:30am on Monday 4 January 2021.
Infocentre: The Infocentre phone lines will be closed from 24 December 2020 and will reopen on Monday 4 January 2021. Consumers and small businesses who would like to make a report to the Infocentre are encouraged to submit a web form.
Media enquiries: For urgent enquiries please call 0408 995 408 (no texts). The team will be back in the office from 4 January 2021.
Product safety: Mandatory reports on product safety injury reports and recall notifications can be made via the Product Safety website.
Merger enquiries: Any queries or information in relation to a merger or acquisition (whether or not the ACCC is presently reviewing it) should be emailed to firstname.lastname@example.org.
Notifications and Authorisation applications: Applicants wishing to lodge a notification or application for authorisation should email email@example.com including a cover letter and details of the lodgement fee payment. Authorisation applications and notifications are not validly lodged until the relevant fee has been paid.
FOI requests: All applications lodged under the Freedom of Information Act (1982) will be assessed when the ACCC office reopens on 4 January 2021.
The ACCC wishes you a safe and enjoyable holiday period.
Use this form to make a general enquiry.