ACCC completes first Regulator Performance Framework review

22 November 2016

The Australian Competition and Consumer Commission has released its first self‑assessment report against the Australian Government’s Regulator Performance Framework, which requires Commonwealth regulators to assess their own performance in respect of six key performance indicators.

The framework and indicators focus specifically on individual regulator’s actions in relation to the businesses subject to its regulatory processes.

“The ACCC considers we have established a solid benchmark with the 2015-16 self‑assessment report on which to measure and compare our performance in future reporting periods,” said ACCC Chairman Rod Sims.

“A majority of the ACCC’s business stakeholders have a positive view of our performance. However, businesses which have been the subject of recent ACCC enforcement activity gave less positive assessments of the ACCC’s enforcement functions.”

“Some key areas for attention and improvement have been identified across the ACCC, particularly in relation to fostering better communication with businesses that are subject to investigations and regulatory actions,” Mr Sims said.

A key element of the ACCC’s self-assessment was obtaining the views of businesses who engage with it through an online survey. The survey was conducted independently by market research firm ORC International in April and May 2016, along with a number of interviews with corporate business leaders.

“The ACCC has considered this feedback and has assessed where we might make improvements in our processes or approaches to address unnecessary burden on business,” Mr Sims said.

“It is our hope that the report will also serve to provide stakeholders with a greater appreciation of the systems and processes the ACCC has in place to support our engagement with businesses.”

The ACCC Performance Consultative Committee met with the ACCC in October 2016 to provide feedback on the provisional self-assessment results. The ACCC was grateful for the excellent feedback offered by the committee members, which has enhanced the report.

The ACCC’s self-assessment report is available, together with ORC International’s report on the business stakeholder survey at: ACCC Regulator Performance Framework self-assessment report 2015-16


Commonwealth regulators that administer, monitor or enforce regulation are subject to the Regulator Performance Framework, which commenced on 1 July 2015. The framework consists of six key performance indicators.

The ACCC established the ACCC Performance Consultative Committee in 2015 to act as its stakeholder mechanism under the framework. The committee is comprised of 15 business, legal and consumer representatives.


Release number: 
MR 215/16
ACCC Infocentre: 

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