ACCC Christmas and New Year arrangements

24 December 2012

The Australian Competition and Consumer Commission will have limited operations during the Christmas and New Year period.

The ACCC Infocentre (1300 302 502) will be:

  • open until 5pm Eastern Summer Time 24 December 2012
  • open from 8:30am until 6pm on 29 and 30 December, and
  • resume normal operations at 8:30am on 2 January 2013.

ACCC offices will be closed from noon on 24 December 2012 until 8:30am on 2 January 2013.

During the shutdown period, product safety mandatory reports can be made online at and recall notifications can be made via the Recalls website, For other product safety queries, please contact the Infocentre on 2 January 2013.

Businesses wishing to lodge a notification or an application for an authorisation decision should email Notifications and applications for authorisation lodged by email should be accompanied by a covering letter which includes details of how and when the lodgement fee will be paid. Notifications and applications for authorisation will not be considered validly lodged until the relevant fee has been paid.

Any queries or information that businesses would like to submit to the ACCC in relation to a merger or acquisition (whether or not the ACCC is presently reviewing that merger or acquisition) should be emailed to:

Applicants wishing to lodge a request under the Freedom of Information Act 1982, should note that the FOI team will assess the validity of new requests when the ACCC office re-opens on 2 January 2013. Enquiries about existing FOI requests which are received via mail or email during the shutdown period will also be processed on 2 January 2013.

During the Christmas / New Year period media inquiries should be directed to
(02) 6243 1108 or 0407 860727

Release number: 
NR 282/12
ACCC Infocentre: 

Use this form to make a general enquiry.

Media enquiries: 
Mr Duncan Harrod - (02) 6243 1108 or 0408 995 408