ACCC approves Telstra's variation to the Migration Plan

21 July 2016

The Australian Competition and Consumer Commission has approved Telstra’s variation to the Migration Plan, which details the way in which Telstra will progressively migrate voice and broadband services to the National Broadband Network (NBN) as it is rolled out. 

“The changes to the Migration Plan offer further safeguards for telecommunications customers so they can maintain access to the services they value during migration to the NBN, provided they have submitted their NBN order in time,” ACCC Chairman Rod Sims said today. 

“These changes will allow retail service providers more time to complete their migration activities before managed disconnection, and are intended to promote a more positive experience for customers as they move to NBN services.”

The varied Migration Plan provides for improved disconnection arrangements based on current, practical experience of migrating services to the multi-technology mix NBN, and includes further changes to accommodate the migration of business services by NBN access technology.

“The ACCC welcomes the preparedness of Telstra, NBN Co and other service providers to identify where additional flexibility is needed in the Migration Plan, and encourages them to continue to identify improvements that will benefit both household and business customers,” Mr Sims said.

The ACCC’s role in approving the variation to the Migration Plan was limited to assessing whether it is consistent with the legislative requirements, which does not allow the ACCC to seek improvements beyond these requirements.

The ACCC’s Final Decision and the varied Migration Plan are available at: Telstra's Migration Plan


Release number: 
MR 133/16
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