ACCC alleges hidden contracts, misleading conduct in telecommunications

2 October 2008

The Australian Competition and Consumer Commission has instituted proceedings in the Federal Court of Australia against 28 parties, including telecommunications companies and their related companies, finance companies and individuals, alleging exclusive dealing (third line forcing) and misleading and deceptive conduct. 

The 'bundled services deals' business model (see below) to provide telecommunications services and equipment is common in the telecommunications industry.  The total dollar value of such deals is estimated to be in the tens of millions.  The deals target small business.

The telecommunications and related companies named as respondents in the proceedings are members of the Clear Communications, Axis Telecoms and WorldTel groups and National Telecoms Group Pty Ltd.  A complete list of the respondents and their alleged conduct is attached.

It is alleged the telecommunications companies used a "bundled services deals" business model.  Under the deals the company would enter into a contract with a small business to provide it with telecommunications services and call credits to cover payments for what some customers thought was "free" equipment.  Whereas, it is alleged, the equipment was supplied to customers under rental agreements by finance companies that were not related to the telecommunications companies. 

The ACCC alleges that the bundled services arrangement is exclusive dealing, in breach of section 47(6) of the Trade Practices Act 1974. 

It is also alleged that in inducing the small businesses to enter into bundled services deals, the telecommunications companies made some or all of the following misrepresentations:

  • the equipment provided under the deal is free
  • total charges for telecommunications services will not exceed either a stated amount or the customers' previous charges
  • total charges under the bundled services deal will not exceed a specified amount per month
  • the only contractual commitment being made by the customer is with the telecommunications company 
  • the price of calls will be lower than that of the customer's existing provider
  • fixed line services will be ported to the telecommunications company within a short period of time, and/or
  • the telecommunications company will supply mobile services using the customer's existing mobile carrier.

The ACCC alleges that statements of that type misled customers in breach of sections 52, 53(e) and 53(g) of the Trade Practices Act 1974 and/or sections 12DA(1), 12DB(1)(e) and (12DB(1)(g) of the Australia Securities and Investments Commission Act 2001

The ACCC has also commenced action against the telecommunications companies over the alleged misrepresentations.
The ACCC acknowledges the assistance of ASIC in providing it with a delegation allowing it to commence proceedings over the alleged breaches of the Australia Securities and Investments Commission Act.

In addition to the claims against the telecommunications companies, the ACCC alleges that:

  • three finance companies, Australian Integrated Finance Pty Ltd, CIT Group (Australia) Ltd and Enterprise Finance Solutions Pty Ltd 
  • a number of directors and key employees of some of the telecommunications companies, as referred to in the attached list of respondents, and
  • the director of National Telecoms Group Pty Ltd, Mr Tony Hakim,

were knowingly concerned in the alleged exclusive dealing.

National Telecoms Group Pty Ltd was previously a respondent to proceedings brought by the ACCC over misleading and deceptive conduct involving bundled services deals in 2003.  

The ACCC is seeking court orders including:

  • pecuniary penalties against certain respondents
  • declarations that certain respondents engaged in exclusive dealing or were knowingly concerned in the exclusive dealing
  • injunctions restraining certain respondents from engaging in the same conduct in the future
  • orders requiring certain corporate respondents to implement a trade practices law compliance program
  • orders requiring corporate respondents to publish corrective advertisements in newspapers and on their websites
  • orders requiring each finance company to write to any customer who entered into bundled services deals advising them of their rights under section 73 of the Trade Practices Act 1974 before it commences any proceedings against the customer, and
  • costs.

The matter has been listed for a directions hearing in the Federal Court, Sydney on  17 October 2008 before Justice Bennett.

*The Federal Court made its decision in these proceedings on 5 April 2012.  Please see below for the press release issued by the ACCC which outlines the orders made by the Federal Court.  


Release number: 
NR 280/08
ACCC Infocentre: 

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