Guidance on retailer selling practices22 Dec 2025
As part of the 2017–2030 Gas Inquiry the ACCC has developed draft guidance on retailer selling practices.
In 2023–2024 we undertook a review of the pricing and selling practices employed by retailers when selling gas to C&I users who consume more than 1 TJ p.a. of gas in the east coast (the retailer behaviour review).
Our review found no evidence of a persistent market failure or systemic problem with retailer pricing practices. However, we did find that some retailers’ selling practices continued to fall short of what would be expected in a well-functioning retail market.
To promote improvements in these practices, we undertook to:
- publish best practice guidance on retail selling practices (the guidance)
- monitor retailers’ uptake of that guidance as part of the Gas Inquiry.
Issues for consultation
The ACCC’s December 2025 gas inquiry report (part 2) sets out the key matters on which we are seeking stakeholder views. This will inform the final guidance, which the ACCC expects to publish in 2026.
Responses to the issues for consultation are due by Friday, 27 February 2026.