Information for Australian repairers and RTOs

Definition of repairer and RTO

A repairer is a person who carries a business of diagnosing faults with servicing, repairing, modifying, or dismantling motor vehicles in Australia.

This also includes:

  • specialist repairers such as auto electricians, transmission, brake, suspension and windscreen technicians
  • vehicle body or smash repairers.

Individuals who do not run these businesses but repair their own vehicles as a hobby cannot access service and repair information under this scheme.

A Registered Training Organisation (RTO) is a training organisation that provides courses in Australia covering diagnosing faults with servicing, repairing, modifying, or dismantling vehicles.

RTOs are registered by the Australian Skill Quality Authority (ASQA) or a state regulator to deliver nationally recognised Vocational Education and Training (VET). Registration by ASQA confirms that the provider is capable of meeting rigorous government standards and is permitted to issue nationally recognised qualifications.

Information accessible under the scheme

Repairers and RTOs can purchase scheme information, at a fair price, for use to diagnose faults with servicing or to repair vehicles.

Data providers will publish scheme information on their website in English, in easily accessible format.

An agreement needs to be in place between the repairer or RTO and a data provider to access scheme information. Data providers must provide scheme information in either the same format as they provide to other repairers or a format that is easily accessible.

Repairers and RTOs can contact the Australian Automotive Service and Repair Authority (AASRA) if they need help with accessing scheme information. AASRA can assist in verifying individual credentials if required.  

A list of car manufacturers, with links to each website where scheme information can be found, is available on AASRA’s website.

Restricted information

There are restrictions to accessing safety and security information.

Data providers must separate ‘safety and security information’ from other scheme information to the extent it reasonably can. Only individuals with proper credentials can access this information.

This information can only be accessed if:

  • the information is only used for the purpose of a repairer’s business or providing an RTO course, and
  • the individual requesting access has passed a ‘fit and proper person’ check to access and use such information.

Safety

Each system connected to the following propulsion systems installed in a vehicle is safety information:

  • the hydrogen system
  • the high voltage system
  • the electric propulsion system, or
  • any other system connected to the above three types of systems.

Security

Information that involves the vehicle’s mechanical and electrical security system, including the locking and immobilising of the vehicle, is security information. This information is:

  • unique to the vehicle
  • is only used for a limited time.

Disputes between data providers and repairers or RTOs

If a dispute arises, both parties are encouraged to resolve the dispute informally. If a dispute cannot be resolved informally, either party can appoint a mediator to try and resolve the dispute.

If both parties are unable to appoint a mediator, AASRA can nominate a mediator to commence the dispute resolution process. Once a mediator is agreed to between the parties, attending mediation is mandatory and failure to attend mediation will attract penalties

Repairers and RTOs can contact AASRA for more information dispute resolution. 

More information

Repairers and RTOs can contact AASRA for general and operational questions.

See sections on the ACCC’s and AASRA’s roles for more information on the responsibilities of each.