In 2016-17, the ACCC conducted a market study of the new car retailing industry. The study focused on present and emerging competition and consumer issues in the industry.
In December 2017, the ACCC released its final report for the new car retailing industry.
Timeline
| Stages | Date |
|---|---|
| Market study announced | 17 June 2016 |
| Issues paper | 17 October 2016 |
| Submissions in response to issues paper | 14 November 2016 |
| Stakeholder forum | 13 December 2016 |
| Supplementary submissions | 28 May 2017 |
| ACCC commissioned research | 10 August 2017 |
| Draft report | 10 August 2017 |
| Submissions in response to draft report | 7 September 2017 |
| Round table with invited stakeholders | 25 September 2017 |
| Supplementary submissions in response to draft report | 21 November 2017 |
| Final report | 14 December 2017 |
About the market study
In June 2016, the ACCC announced it would undertake a market study into the new car retailing industry. The study was to examine competition and consumer issues that may be present in the industry with a focus on practices relating to:
- consumer guarantees and warranties;
- access to repair and service information and data and post-sale service arrangements; and
- fuel consumption, emissions and car performance.
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