On 24 October 2017, the ACCC released an issues paper seeking feedback on costs, premiums and profits, competition, consumer experiences, risk mitigation and regulation in the insurance sector. Submissions to the issues paper closed on 19 January 2018.
We also published a short version of the issues paper focusing on consumer issues. The questions were the same as in Chapter 3 of the full issues paper.
Local residents and property owners could respond with a written submission or via an online questionnaire on the ACCC Consultation Hub.