Indigenous consumers

The ACCC provides information and services that may be of interest to Indigenous consumers.

We've compiled a collection of resources on product and child safety, how to recognise and avoid scams, your refund rights, and how to deal with door-to-door sales.

The resources are from the ACCC's websites and other government departments and organisations.

Watch our ten Indigenous consumer videos

For information about... See...

Consumer problems

Complaints & problems

or call our Indigenous infoline on 1300 303 143

Your rights and refunds

Consumer rights and guarantees

Bought something dodgy lately?

Be smart - buy smart

Door-to-door sellers or telemarketers

Sales methods

Video – Don’t come knocking

Internet or phone problems

Internet services

Online shopping

Telephone & mobile services

Debt or dealing with a debt collector

Debt and debt collection

Paying your energy bills

Energy bills, hardship programs and disconnection—your rights

Saying ‘No’ to scams

Protect yourself from scams

The little black book of scams

Indigenous art

Unconscionable conduct in the Indigenous art and craft sector

Code World – online resource for Indigenous artists

Your consumer rights: Indigenous art and craft

Supplying Indigenous communities

FairStore: a best practice guide for stores serving remote and Indigenous communities

Buying safe products

Product Safety Australia

Prams and strollers - bilingual audio

Baby walkers - bilingual audio

ACCC Indigenous programs

Kick start your career with the ACCC

ACCC reconciliation plan

Other agencies offering Indigenous services

Indigenous Consumer Assistance network

Department of Indigenous affairs

MoneySmart – ASIC

National Indigenous Consumer Strategy


Like our Indigenous Facebook page

Our ACCC - Your Rights Mob - Indigenous consumers Facebook page delivers consumer protection, product safety and scam updates to Indigenous consumers, providing a friendly environment to discuss consumer issues and concerns.

Your rights mob facebook page

See also: NITV news - ACCC launches Facebook page for Indigenous consumers

Consumer vulnerability - A business guide to the Australian Consumer Law