Indigenous consumers

The ACCC provides information and services that may be of interest to Indigenous consumers.

We've compiled a collection of resources on product and child safety, how to recognise and avoid scams, your refund rights, and how to deal with door-to-door sales.

The resources are from the ACCC's websites and other government departments and organisations.

Watch our ten Indigenous consumer videos

For information about...	See...
Consumer problems	Complaints & problems or call our Indigenous infoline on 1300 303 143
Your rights and refunds	Consumer rights and guarantees Bought something dodgy lately? Be smart - buy smart
Door-to-door sellers or telemarketers	Sales methods Video – Don’t come knocking
Internet or phone problems	Internet services Online shopping Telephone & mobile services
Debt or dealing with a debt collector	Debt and debt collection
Paying your energy bills	Energy bills, hardship programs and disconnection—your rights
Saying ‘No’ to scams	Protect yourself from scams The little black book of scams
Indigenous art	Unconscionable conduct in the Indigenous art and craft sector Code World – online resource for Indigenous artists Your consumer rights: Indigenous art and craft
Supplying Indigenous communities	FairStore: a best practice guide for stores serving remote and Indigenous communities
Buying safe products	Product Safety Australia Prams and strollers - bilingual audio Baby walkers - bilingual audio
ACCC Indigenous programs	Kick start your career with the ACCC ACCC reconciliation plan
Other agencies offering Indigenous services	Indigenous Consumer Assistance network Department of Indigenous affairs MoneySmart – ASIC National Indigenous Consumer Strategy

 

See also: NITV news - ACCC launches Facebook page for Indigenous consumers

Consumer vulnerability - A business guide to the Australian Consumer Law