Skip to Content Skip to Sitemap
  • Home
  • Consumers
      • Consumer rights & guarantees
        • Consumer guarantees
        • Repair, replace, refund
        • Cancelling a service
        • Compensation for damages & loss
        • Warranties
        • Products & services bought before 2011
      • Complaints & problems
        • Make a consumer complaint
        • Resolve a problem
        • Write a complaint letter
      • Consumer protection
        • Buying safe products
        • Identifying a genuine business
        • Protecting yourself from scams
        • When a business goes bust
        • Where to go for consumer help
      • Misleading claims & advertising
        • Cash back offers
        • False or misleading claims
        • Gift cards & discount vouchers
      • Prices, surcharges & receipts
        • Price displays
        • Receipts & proof of purchase
        • Credit, debit & prepaid card surcharges
      • Sales & delivery
        • Non-delivery of products & services
        • Receiving things you didn't ask for
        • Telemarketing & door-to-door sales
        • Buying parallel imports
      • Contracts & agreements
        • Entering into a contract
        • Unfair contract terms
        • Interest free offers
        • Lay-by agreements
      • Debt & debt collection
        • Dealing with debt collectors
        • Disputing a debt
        • Help when you're in debt
      • Groceries
        • Country of origin
        • Grocery unit prices
        • Olive oil
        • Organic claims
      • Health, home & car
        • Private health insurance
        • Hearing aids
        • Buying or renting a car
        • Real estate
        • Retirement homes
        • Solar power
      • Online shopping
        • Internet banking
        • Online group buying
        • eBay & online auctions
        • Sharing economy
        • Shopping online
        • Buying tickets online
        • Drip pricing
        • Online product reviews
        • Comparator websites
      • Internet & phone
        • Internet & phone services
        • Choosing a mobile plan
        • Included value in mobile plans
        • Managing your data usage
        • Monitoring broadband performance
        • Broadband performance data
        • Unauthorised transfer of phone & internet services
        • Using your mobile overseas
        • In-app purchases
      • National Broadband Network
        • About the National Broadband Network
        • Moving to the NBN for consumers
        • Broadband speeds
        • Medical & security alarm compatibility
      • Petrol, diesel & LPG
        • About fuel prices
        • Petrol price cycles
        • Fuel in regional Australia
        • Biofuels
  • Business
      • Business rights & protections
        • Avoiding scams
        • Moving to the NBN for small businesses
        • Business rights
        • Unfair contract terms
        • Make a complaint as a business
        • Fines & penalties
        • Implementing a compliance program
      • Treating customers fairly
        • Debt collection
        • Product safety
        • Selling parallel imports
        • Consumers' rights & obligations
        • Offering warranties
        • Repairs & spare parts
        • Unfair business practices
        • Rules for lay-by agreements
      • Advertising & promoting your business
        • False or misleading statements
        • Social media
        • Managing online reviews
        • Door-to-door & telemarketing sales
        • Country of origin claims
      • Pricing & surcharging
        • Setting prices
        • Displaying prices
        • Payment surcharges
        • Carbon tax repeal
      • Industry codes
        • Franchising code of conduct
        • Horticulture code of conduct
        • Food and Grocery Code of Conduct
        • Wheat Port Code of Conduct
        • Oil Code of Conduct
        • Unit Pricing Code
        • Voluntary codes
        • Industry code compliance checks
      • Anti-competitive behaviour
        • Anti-competitive conduct
        • Cartels
        • Collective bargaining & boycotts
        • Exclusive dealing
        • Imposing minimum resale prices
        • Misuse of market power
        • Refusal to supply products or services
        • Unconscionable conduct
      • Exemptions
        • Certification trade marks
        • Authorisation
        • Applying for authorisation
        • Notification
        • Fees & forms
        • Class exemptions
        • Export agreements
      • Mergers
        • Forms & fees
        • Merger authorisation
        • About mergers
        • Informal merger review
      • Industry associations & professional services
        • Competing fairly in professional services
        • Industry associations
        • Professional associations
        • Medical professionals
  • Regulated infrastructure
      • About regulated infrastructure
        • ACCC's role in regulated infrastructure
        • Regulatory resources
      • Regulatory projects
      • Airports & aviation
        • ACCC role in airports & aviation
        • Airports & aviation price notifications
        • Airports & aviation projects
        • Airports monitoring
      • Communications
        • ACCC role in communications
        • Broadcasting & content
        • Compliance & anti-competitive conduct
        • Fixed line services
        • Industry reform
        • Intellectual property
        • Mobile services
        • Monitoring & reporting
        • National Broadband Network (NBN)
        • Transmission services & facilities access
      • Energy
        • ACCC role in energy
        • Gas inquiry 2017-2020
        • Electricity supply & prices inquiry
        • Electricity market monitoring 2018-2025
      • Fuel
        • ACCC's fuel monitoring role
      • Postal services
        • ACCC role in postal services
        • Postal services projects
        • Postal services publications
      • Rail
        • ACCC role in rail
        • ARTC Hunter Valley access undertaking
        • ARTC Interstate Rail access undertaking
      • Water
        • ACCC role in water
        • Water guides
        • Water monitoring & reporting
        • Water projects
        • Water trading, brokers & exchanges
      • Waterfront & shipping
        • ACCC role in waterfront & shipping
        • Monitoring & reporting for container stevedoring
      • Wheat export
        • ACCC role in wheat export
        • Wheat export projects
  • About us
      • Australian Competition & Consumer Commission
        • About the ACCC
        • ACCC Chair & Commissioners
        • Accountability
        • Compliance & enforcement policy & priorities
        • Product safety priorities
        • Decision making processes
        • Legislation
        • Organisation structure
        • Service Charter
      • Conferences & events
        • National Consumer Congress
        • Ruby Hutchison Memorial Lecture
        • ACCC/AER Regulatory Conference
        • Bannerman Competition Lecture
        • UniSA & ACCC Competition Law & Economics Workshop 2018
      • Consultative committees
      • Careers
        • Current vacancies
        • Graduate opportunities
        • Intern opportunities
        • Working with us
      • International relations
        • Delegation requests
        • International forums & groups
        • Treaties & agreements
      • Consultations & submissions
        • ACCC submissions
        • Online consultation hub
        • Mergers & adjudication consultations
        • Product safety consultation process
      • Tools & resources
        • ACCC Shopper app
        • CCA education programs
        • Energy Made Easy
        • Helping students be mobile savvy
        • Repair, replace, refund problem solver
        • Social media
      • Using our website
        • Accessibility
        • Disclaimer & copyright
        • Privacy
  • Focus areas
      • Inquiries
        • Dairy inquiry
        • Digital platforms inquiry
        • Gas inquiry 2017-2020
        • Electricity supply & prices inquiry
        • Electricity market monitoring 2018-2025
        • Foreign currency conversion services inquiry
        • Northern Australia insurance inquiry
        • Residential mortgage products price inquiry
      • Market studies
        • Cattle & beef market study
        • Communications sector market study
        • New car retailing industry market study
        • Wine grape market study
      • Agriculture
      • Construction industry
      • Consumer data right
      • Information for...
        • Consumers with disability
        • Indigenous consumers
        • Small business
        • Non-English speaking background
        • Older Australians
  • Public registers
      • Mergers registers
        • Public Informal merger reviews
        • Merger authorisations register
      • Authorisations and notifications registers
        • Authorisations register
        • Collective bargaining notifications register
        • Exclusive dealing notifications register
        • Resale Price Maintenance notifications register
      • Undertakings registers
        • General undertakings register
        • s.163 undertakings register
        • s.87B undertakings register
        • s.93AA undertakings register
      • Infringement notices
      • Class exemptions register
      • Access to services registers
      • Telecommunications registers
      • Price notifications register
      • Shipping investigations register
      • Public warning notice register
      • Historical registers
      • Browse public registers
  • Media
      • Media releases
      • Updates
      • Speeches
      • Speaking invitations
      • Media Code of Conduct
      • Subscriptions
      • Video & audio
        • Consumer videos
      • Image library
  • Publications
      • Browse publications
      • Top 5 publications
      • ACCC & AER annual report
      • Serial publications
      • Ordering publications
      • Publications under review
  • Contact us
      • Contact the ACCC
      • Other helpful agencies
        • Industry ombudsmen & dispute resolution
        • Consumer protection agencies
        • Small claims tribunals
        • Other regulators & government agencies
  1. Home
Listen

Focus areas

    • Inquiries
      • Dairy inquiry
      • Digital platforms inquiry
      • Gas inquiry 2017-2020
      • Electricity supply & prices inquiry
      • Electricity market monitoring 2018-2025
      • Foreign currency conversion services inquiry
      • Northern Australia insurance inquiry
      • Residential mortgage products price inquiry
    • Market studies
      • Cattle & beef market study
      • Communications sector market study
      • New car retailing industry market study
      • Wine grape market study
    • Agriculture
    • Construction industry
    • Consumer data right
    • Information for...
      • Consumers with disability
      • Indigenous consumers
      • Small business
      • Non-English speaking background
      • Older Australians

Share

  • Facebook
  • Twitter
  • LinkedIn
  • Email
  • Print

Consumers

  • Consumer rights & guarantees
  • Complaints & problems
  • Consumer protection
  • Misleading claims & advertising
  • Prices, surcharges & receipts
  • Sales & delivery
  • Contracts & agreements
  • Debt & debt collection
  • Groceries
  • Health, home & car
  • Online shopping
  • Internet & phone
  • National Broadband Network
  • Petrol, diesel & LPG

Public registers

Business

  • Business rights & protections
  • Treating customers fairly
  • Advertising & promoting your business
  • Pricing & surcharging
  • Industry codes
  • Anti-competitive behaviour
  • Exemptions
  • Mergers
  • Industry associations & professional services

Media

  • Media releases
  • Updates
  • Speeches
  • Speaking invitations
  • Media Code of Conduct
  • Subscriptions
  • Video & audio
  • Image library

Regulated infrastructure

  • About regulated infrastructure
  • Regulatory projects
  • Airports & aviation
  • Communications
  • Energy
  • Fuel
  • Postal services
  • Rail
  • Water
  • Waterfront & shipping
  • Wheat export

Publications

  • Browse publications
  • Top 5 publications
  • ACCC & AER annual report
  • Serial publications
  • Ordering publications
  • Publications under review

Contact us

  • Contact the ACCC
  • Other helpful agencies

About us

  • Australian Competition & Consumer Commission
  • Conferences & events
  • Consultative committees
  • Careers
  • International relations
  • Consultations & submissions
  • Tools & resources
  • Using our website

Using our website

  • Accessibility
  • Disclaimer & copyright
  • Privacy

Freedom of Information

  • Information Publication Scheme
  • FOI Disclosure Log

Share

  • Facebook
  • Twitter
  • LinkedIn
  • Email
  • Print