Broadband performance data

Last updated: December 2022

Information for "This report" is based on measurement results collected in August 2022 and published in our most recent quarterly report. Information for the "Last report" is based on measurement results collected in May 2022.

Daily time series charts are based on measurement results for the August to October 2022 period.

About NBN fixed-line services

An NBN fixed-line connection utilises a physical line running to the household to connect it to the NBN network. There are a number of fixed-line technologies: fibre to the premises (FTTP), fibre to the building (FTTB), fibre to the curb (FTTC), fibre to the node (FTTN), and hybrid fibre coaxial (HFC).

For further information, see Broadband speeds.

Average NBN plan speeds during busy hours and the busiest hour

The service providers featured in the report achieved an average NBN fixed-line plan download speed of 98.7% during busy hours in August 2022. On average, an RSP’s result could improve by 2% if the results excluded underperforming services unable to achieve maximum plan speeds.

Aussie Broadband +0.9%
Dodo & iPrimus +0.5%
Exetel -0.8%
iiNet -0.6%
Launtel +3.2%
MyRepublic +8.7%
Optus +2.2%
Superloop +0.8%
Telstra +0.1%
TPG -0.8%
Vodafone -0.3%

The NBN fixed-line busiest hour download speed results are lower than the busy hour download speeds. This indicates that there were periods of higher demand during August 2022 that affected the performance of NBN fixed-line services.

Aussie Broadband +0.8%
Dodo & iPrimus +1.8%
Exetel -0.4%
iiNet -0.1%
Launtel +6.8%
MyRepublic +7.7%
Optus +2.1%
Superloop +1.5%
Telstra +0.3%
TPG -0.9%
Vodafone +1.6%

The service providers featured in the report achieved an average NBN fixed-line upload plan speed of 86.3% during busy hours in August. Upload results are usually lower than download results relative to plan speed as the upload component of NBN speed tiers is not overprovisioned like it is for the download component.

Aussie Broadband +1.3%
Dodo & iPrimus +0.1%
Exetel +0.2%
iiNet -0.6%
Launtel +0.8%
MyRepublic +2.6%
Optus +1.1%
Superloop +0.5%
Telstra +0.3%
TPG +0.0%
Vodafone -1.3%
  • Busy hours = 7.00pm to 11.00pm, Monday to Friday.
  • Busiest hour = Fifth lowest hourly average speed out of all the month's busy hours for each RSP. The busiest hour calculation method was revised in May 2019. Busiest hour results are not comparable with those published in Feb 2019.
  • +- Percentage point changes compared with previous quarter's measurements.
  • Percent of maximum plan speed.
  • The shaded area indicates the boost to average speed if services not able to achieve maximum plan speeds were excluded from the overall results. These services include NBN FTTN connections not capable of delivering 50 Mbps. If you are a customer on a service that does not deliver expected speeds, contact your provider to ask whether the problem can be fixed or about moving onto a cheaper plan.
  • Note: This chart shows results for all fixed-line NBN plans, excluding the very high speed services featured separately on this dashboard.

Average NBN download speeds during busy hours by plan

On average, NBN fixed-line services attained download speeds close to their plan speed during busy hours in August 2022. There is a slight decline in performance relative to the plan download speed when the plan speed increases.

Average plan download speeds during busy hours by technology

On average, each NBN fixed-line access technology achieved its plan speed for tests performed during busy hours in August 2022, except for FTTN which accounts for most of the underperforming services.

  • Note: This chart shows results for all fixed-line NBN plans, excluding the very high speed services featured separately on this dashboard.

Distribution of download speed tests, by percentage of NBN plan speed

In August 2022, the majority of download speeds tests recorded on NBN fixed-line services across all hours achieved at least 90% of the service’s plan speed, with only 1.6% of tests achieving less than half the plan speed.

  • Note: This chart shows the proportion of download speed test results for NBN plans that were above 90% of plan speed, between 50% and 90% of plan speed, and under 50% of plan speed.

Average NBN speeds by hour of day

Average download speeds were steady throughout the day for users on NBN fixed-line plans during August 2022. Services with a plan download speed of 100 Mbps were the most affected by increased user activity in the evening busy hours. Average hourly upload speeds were steady throughout the day, with negligible change during evening busy hours.

Daily fixed-line NBN speeds by plan

Average daily download and upload performance on NBN fixed-line services was broadly stable for all plan speeds during all hours between August and October 2022. There was more variability in download performance during busy hours compared with all hours, particularly for services with the 100 Mbps plan speed.

  • Note: This chart plots the daily fixed-line average speed over the period for both all hours and busy hours (7-11pm), including the 25 Mbps, 50 Mbps and 100 Mbps NBN plans for download, and the 5 Mbps, 20 Mbps and 40 Mbps NBN plans for upload.
  • Monthly data presented should not be directly compared with corresponding data in the quarterly reports as the composition of sample sizes may vary between the quarterly and monthly report.
  • This chart excludes underperforming and impaired services. 12/1 Mbps services are also excluded from monthly reporting due to the limited sample size

Average speeds for NBN very high speed services

The average download speed for NBN very high speed services in August 2022 was 791.8 Mbps during all hours and 715.4 Mbps during the busy hours. The average upload speed was 46.0 Mbps during all hours and 45.5 Mbps during the busy hours.

  • Note: Very high speed services are services where the underlying wholesale product sold by NBN Co has a download/upload speed range of 500-990/50Mbps (referred to by NBN Co as ‘Home Ultrafast’).

Average hourly speeds for NBN very high speed services

The average hourly download speeds for NBN very high speed services ranged from 654 Mbps to 828 Mbps during August 2022. Download speeds typically started to decrease during the evening and would recover to higher levels later at night. Upload speeds showed little variation throughout the day.

  • Note: Very high speed services are services where the underlying wholesale product sold by NBN Co has a download/upload speed range of 500-990/50Mbps (referred to by NBN Co as ‘Home Ultrafast’).

Technical quality measures

Web page loading time: This chart shows the average time needed to load a website across test results from eight popular Australian-based webpages. The average web page loading times during all hours and busy hours in August 2022 were in line with results from previous reports.

Latency: Latency results from August 2022 were consistent with results from the previous report during all hours and busy hours. These values are low enough that their effect is unlikely to be noticed by a typical end user, even when using more latency-sensitive applications (such as video-conferencing services or online gaming).

Packet loss: During August 2022, the majority of packet loss tests had zero packet loss. Approximately one in every 100 packet loss tests had a packet loss greater than 1%. At these higher levels, packet loss can cause issues for certain types of applications and disrupt user experience.

Web page loading time

Latency

Frequency of packet loss

  • High latency can impact online experiences such as video conferencing, media streaming and online gaming. Latency is the total time it takes a data packet to travel from one network node to another.
  • Packet losses can impact online experiences such as video conferencing, media streaming and online gaming. Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination.

Average daily outages per service lasting longer than 30 seconds

During August 2022, the average rate of outages per day on major fixed-line NBN plans was 0.29, and 0.31 for very high speed services. These outage rates are in line with results from previous reports.

  • Note: These charts exclude outages between midnight and 6am when maintenance and upgrades are usually carried out.

About NBN fixed wireless services

NBN fixed-line connections and NBN fixed wireless connections utilise different technologies that are not directly comparable in terms of performance. An NBN fixed-line connection utilises a physical line running to the household to connect it to the NBN network. An NBN fixed wireless connection transmits data over radio signals to connect a household to the NBN network and uses similar technology to mobile networks. Around 4% of NBN consumers are served by NBN fixed wireless, typically in rural and regional areas, but it may also be used in outer metropolitan centres.

The quality and maximum speed of a fixed wireless connection is often more variable than fixed-line technology. The following factors may affect fixed wireless:

  • Environmental factors, including:
    • distance of the consumer’s premises to the fixed wireless tower,
    • whether there is a clear line of sight from the premises to the tower, and
    • weather conditions such as extreme heat or heavy rain.
  • Network congestion.

For further information, see Using NBN fixed wireless.

Average fixed wireless speeds during all hours and busy hours

During August 2022, users on NBN fixed wireless services attained an average download performance of 110.2% of plan speeds during all hours, decreasing to 87.6% during the busy hours, and an average upload performance of 73.2% of plan speeds during all hours, decreasing to 59.4% during the busy hours. The charts below illustrate that these results are slightly higher than those in the previous report.

Download

Upload

  • All hours
  • Busy hours
  • Note: We present results for two NBN fixed wireless plans: Fixed Wireless Plus and 25 Mbps. In this metric download speeds for Fixed Wireless Plus plans have been calculated as a percentage of a 50 Mbps benchmark speed.

Average Fixed Wireless Plus speeds by hour of day

During August 2022, the average hourly download speeds for the Fixed Wireless Plus plan typically started to decrease during the evening, dipping to 28 Mbps below the day’s maximum speed by 8pm, before recovering to higher levels later at night. Upload speeds followed a similar pattern to download speeds and recorded lower values both during the busy hours and during the afternoon.

  • Note: This chart includes data from Fixed Wireless Plus plans only.

Average daily Fixed Wireless Plus speeds

During August 2022, the average hourly download speeds for the Fixed Wireless Plus plan typically started to decrease during the evening, dipping to 28 Mbps below the day’s maximum speed by 8pm, before recovering to higher levels later at night. Upload speeds followed a similar pattern to download speeds and recorded lower values both during the busy hours and during the afternoon.

  • Note: This charts plots the daily average speed over the period for Fixed Wireless Plus plans, both for all hours and during busy hours.

Technical quality measures

Web page loading time: This chart shows the average time needed for NBN fixed wireless services to load a website across test results from eight popular Australian-based webpages in August 2022. The average web page loading times during all hours (3.9 seconds) and busy hours (4.2 seconds) were in line with results from previous reports.

Latency: This chart illustrates the average latency for NBN fixed wireless services observed in August 2022 during all hours (42.5 milliseconds) and busy hours (43.5 milliseconds). These results are in line with the previous report.

Packet loss: During August 2022, 82% of packet loss tests on NBN fixed wireless services had zero packet loss. 1.6% of packet loss tests had a packet loss greater than 1%. At these higher levels, packet loss can cause issues for certain types of applications and disrupt user experience.

Web page loading time

Latency

Frequency of packet loss

 

  • High latency can impact online experiences such as video conferencing, media streaming and online gaming. Latency is the total time it takes a data packet to travel from one network node to another.
  • Packet losses can impact online experiences such as video conferencing, media streaming and online gaming. Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination.

Average daily outages lasting longer than 30 seconds per fixed wireless service

This chart shows the average rate of daily outages for fixed wireless services in this report compared with the previous report. The rate of outages observed in August 2022 on NBN fixed wireless services was in line with results from previous reports.

  • Note: These charts exclude outages between midnight and 6am when maintenance and upgrades are usually carried out.

Chart data tables

Data used in the charts are provided below.

Previous broadband performance data

For more information about the data we collect, see Broadband performance data explained.

See also