Sales & delivery

The Australian Consumer Law offers protections against unfair sales methods and tactics. It’s important to know your rights.

Non-delivery of products & services

It is illegal for a business to accept payment for products or services they do not intend to supply.

Receiving things you didn't ask for

Have you ever received an unwanted product or service, credit card or directory listing? Know your rights when you are charged for something you didn’t ask for.

Telemarketing & door-to-door sales

You have rights under the Australian Consumer Law when a salesperson approaches you at your front door, over the phone or in a public place. These protections apply to sales methods that are called ‘unsolicited consumer agreements’.

Buying parallel imports

Parallel imports (also called grey or direct imports) are products that you buy from a seller who does not have specific permission from the manufacturer to sell those products in the Australian marketplace.