Other consumer products & activities

When buying certain products and services, it helps to be aware of the latest consumer advice and follow tips to protect your rights.

Minimising energy bills

We know that many people who are connected to the National Electricity Market in the eastern states and South Australia are worried about rising energy prices. Here are some steps you can take to minimise the impact of your energy bills.

Buying a new caravan

Under Australian law, products and services that consumers buy come with automatic guarantees that they will work and do what they’re supposed to do.

Buying or renting a car

Always do your research before buying or hiring a car. Knowing your needs and asking some key questions can help avoid problems.

Electricity prices & plans

We want consumers to get the best price for their electricity. This page tells you how the Electricity Retail Code can help you find the best electricity deal. Most of the information on this page is only for New South Wales, south-east Queensland and South Australia.

Flight delays & cancellations

When you purchase a flight, an airline is responsible for getting you to your destination. However, sometimes things go wrong, and a flight can be delayed or cancelled. When this happens, you may have rights under the Australian Consumer Law.

Foreign currency and money exchange

There are many suppliers of foreign currency services, not just banks. We recommend you compare a variety of suppliers and be prepared to switch between them in order to get the best price.

Funeral services

When a family member or friend passes away, it can be an emotional and stressful time. If you’re responsible for organising the funeral, this time can be even harder.

Hearing aids

Choosing the right hearing aid and provider can be difficult. Before you buy a hearing aid, there are some steps you can take to protect yourself.

Private health insurance

It's important to choose the right private health insurance policy for you and your family. We provide some tips to help you make an informed choice.

Real estate

Whether you are renting, buying or selling a home, real estate agents must not mislead you and must use fair contract terms in line with federal, state and territory laws.

Solar power

When deciding whether to install solar power you should read widely about the available systems and speak to your electricity supplier and a number of solar power providers to find out if the investment is the right one for you.

Retirement homes

There are several types of retirement homes available under different purchase and fee paying arrangements. Before making a choice, consider the type of accommodation and facilities you’ll need now and later, the costs and contract requirements.