Online shopping

To make the most of online shopping and banking it’s important to follow some simple steps to protect your money and personal details and to avoid scams.

Sharing economy

The sharing economy connects consumers to people who have products or services to sell, hire or lease via an online platform. It includes services such as Airbnb and Uber.

Shopping online

All your usual rights apply when you shop with Australian online businesses. But if you have a problem with something you’ve bought from an overseas online business you might find it difficult to get a repair, replacement or refund.

Buying tickets online

When buying tickets for your favourite sporting or entertainment event, make sure you are dealing with an authorised seller and follow our tips for protecting yourself and getting the best seats. 

Drip pricing

Drip pricing is where a headline price is advertised at the beginning of an online purchasing process and additional fees and charges which may be unavoidable are then incrementally disclosed (or ‘dripped’).

Online product reviews

When relying on online product reviews for information about goods and services, consumers should be aware that not all posted reviews are legitimate.

Comparator websites

Comparator websites compare products offered by a range of suppliers and frequently include multiple products offered by the same supplier. Comparator websites can be a useful tool, but make sure you know how these sites work before relying on a comparison.

Internet banking

Online banking can be a fast and convenient way to carry out financial transactions. It is important to protect yourself online, including your personal and financial details, against scammers.

eBay & online auctions

Online auctions can offer reduced prices, but they do may not give you the same consumer rights that you have when you buy from a business in person or online

Online group buying

Online ‘daily deals’ and group buying websites are channels for consumers to buy goods or services at discount prices. Before you take up an offer from these websites, check the offer thoroughly to make sure you get what you pay for.