Broadband performance data - November 2019

Our Measuring Broadband Australia program gives you information on the real world performance of broadband plans. We will be publishing updates to this page every quarter.

Note: This report was from November 2019. The latest report is available on the broadband performance data page.

Last updated: Nov 2019

NBN plan speeds delivered during busy hours and the busiest hour

Aussie Broadband -1.1%
Dodo & iPrimus -4.0%
Exetel +2.0%
iiNet -1.6%
MyRepublic -0.8%
Optus +2.1%
Telstra +0.7%
TPG -0.4%
Aussie Broadband -3.5%
Dodo & iPrimus -6.5%
Exetel +8.6%
iiNet -2.5%
MyRepublic -0.4%
Optus +2.6%
Telstra -1.9%
TPG -2.3%
Aussie Broadband +0.1%
Dodo & iPrimus -1.8%
Exetel +0.4%
iiNet -0.4%
MyRepublic +0.8%
Optus +2.9%
Telstra +1.5%
TPG +2.0%
  • Busy hours = 7.00pm to 11.00pm.
  • Busiest hour = Fifth lowest hourly average speed out of all the month's busy hours for each RSP. The busiest hour calculation method was revised in May 2019. Busiest hour results are not comparable with those published in Feb 2019.
  • = Benchmark level 60%.
  • +- Percentage point changes compared with previous quarter's measurements.
  • Percent of maximum plan speed.
  • The shaded area indicates the boost to average speed if services not able to achieve maximum plan speeds were excluded from the overall results. These services include NBN FTTN connections not capable of delivering 50 Mbps. If you are a customer on a service that does not deliver expected speeds, contact your provider to ask whether the problem can be fixed or about moving onto a cheaper plan.

Average daily outages per user lasting longer than 30 seconds

  • All results
  • Excluding results that are unable to achieve maximum plan speeds
  • Note: This excludes outages between midnight and 6am when maintenance and upgrades are usually carried out.

NBN and ADSL plan speeds delivered during busy hours by technology

  • All results
  • Potential speeds that could be delivered when excluding results that are unable to achieve maximum plan speeds

Average NBN and ADSL download speeds during busy hours by plan

Average NBN and ADSL download speeds by hour of day

Distribution of download speed tests, by percentage of plan speed

  • This chart shows the proportion of download speed test results for NBN plans that were above 90 per cent of plan speed, between 50 per cent and 90 per cent of plan speed, and under 50 per cent of plan speed. ADSL results are excluded.

Technical quality measures

Technical quality measures includes web page loading time, latency, and the frequency of packet loss.

Chart data tables

Data used in the charts are provided below.

Table 1. NBN plan speeds delivered during busy hours and the busiest hour

Download - busy hours Download - busiest hour Upload - busy hours
Nov 2019 Change (%) Potential speeds that could be delivered when excluding results that are unable to achieve maximum plan speeds Nov 2019 Change (%) Nov 2019 Change (%) Potential speeds that could be delivered when excluding results that are unable to achieve maximum plan speeds
Aussie Broadband 84.2% -1.1% 87.7% 78.3% -3.5% 85.8% 0.1% 89.2%
Dodo & iPrimus 76.4% -4.0% 82.4% 67.4% -6.5% 80.5% -1.8% 88.4%
Exetel 84.8% 2.0% 85.6% 80.7% 8.6% 87.5% 0.4% 90.3%
iiNet 82.6% -1.6% 89.7% 78.1% -2.5% 86.0% -0.4% 91.2%
MyRepublic 84.0% -0.8% 89.8% 81.5% -0.4% 82.8% 0.8% 86.9%
Optus 87.6% 2.1% 90.4% 85.2% 2.6% 86.2% 2.9% 88.3%
Telstra 83.8% 0.7% 89.3% 79.7% -1.9% 82.7% 1.5% 88.7%
TPG 86.3% -0.4% 89.2% 82.2% -2.3% 87.8% 2.0% 89.8%

Table 2. Average daily outages per user lasting longer than 30 seconds

All results Average daily outages excluding connections that are unable to achieve maximum plan speeds
  Nov 2019 Aug 2019 May 2019 Nov 2019 Aug 2019 May 2019
Aussie Broadband 0.16 0.54 0.3 0.16 0.56 0.32
Dodo & iPrimus 0.16 0.59 0.22 0.17 0.42 0.24
Exetel 0.3 0.48 0.42 0.31 0.49 0.45
iiNet 0.32 0.27 0.19 0.13 0.28 0.2
MyRepublic 0.37 0.28 0.12 0.35 0.29 0.08
Optus 0.26 2.56 1.53 0.25 2.72 1.6
Telstra 0.14 0.37 0.14 0.13 0.38 0.12
TPG 0.32 0.2 0.14 0.34 0.21 0.14

Table 3. NBN and ADSL plan speeds delivered during busy hours by technology

NBN

  All results as a percent of maximum plan speed Potential speeds that could be delivered when excluding results that are unable to achieve maximum plan speeds
  Nov 2019 Aug 2019 May 2019 Nov 2019 Aug 2019 May 2019
FTTP 87.9% 89.4% 90.1% 89.1% 90.2% 90.4%
FTTN 79.7% 79.7% 79.5% 87.4% 87.9% 87.9%
HFC 88.4% 88.8% 89.3% 88.8% 89.1% 89.3%
FTTC 89.1% 87.5% n/a 89.1% 90.1% n/a

ADSL

  Speed (Mbps)
  Nov 2019 Aug 2019 May 2019
ADSL 8.0 7.8 7.2

Table 4. Average NBN and ADSL download speeds during busy hours (Mbps)

  Nov 2019 Aug 2019 Nov 2018
NBN 100/40Mbps 83.9 85.3 83.9
NBN 50/20Mbps 41.8 41.3 40.9
NBN 25/5Mbps 21.7 22.4 22.6
ADSL 8.0 7.8 7.7

Table 5. Average NBN and ADSL download speeds by hour of day (Mbps)

Nov 2019 Aug 2019 Nov 2018
Time 100/40 Mbps 50/20 Mbps 25/5 Mbps ADSL 100/40 Mbps 50/20 Mbps 25/5 Mbps ADSL 100/40 Mbps 50/20 Mbps 25/5 Mbps ADSL
1 AM 87.99 43.13 22.3 8.37 88.74 42.25 22.84 8.11 87.02 41.65 23.03 8.32
2 AM 87.99 43.13 22.3 8.37 88.74 42.25 22.84 8.11 87.02 41.65 23.03 8.32
3 AM 87.99 43.13 22.3 8.37 88.74 42.25 22.84 8.11 87.02 41.65 23.03 8.32
4 AM 87.99 43.13 22.3 8.37 88.74 42.25 22.84 8.11 87.02 41.65 23.03 8.32
5 AM 87.99 43.13 22.3 8.37 88.74 42.25 22.84 8.11 87.02 41.65 23.03 8.32
6 AM 88.04 43.04 22.26 8.66 88.01 42.08 22.77 8.09 87.02 41.65 23.03 8.32
7 AM 88.04 43.04 22.26 8.66 88.01 42.08 22.77 8.09 87.03 41.52 22.96 8.24
8 AM 88.04 43.04 22.26 8.66 88.01 42.08 22.77 8.09 87.03 41.52 22.96 8.24
9 AM 88.04 43.04 22.26 8.66 88.01 42.08 22.77 8.09 87.03 41.52 22.96 8.24
10 AM 88.04 43.04 22.26 8.66 88.01 42.08 22.77 8.09 87.03 41.52 22.96 8.24
11 AM 88.04 43.04 22.26 8.66 88.01 42.08 22.77 8.09 87.03 41.52 22.96 8.24
12 PM 87 42.79 22.27 8.4 87.72 41.86 22.64 7.92 87.03 41.52 22.96 8.24
1 PM 87 42.79 22.27 8.4 87.72 41.86 22.64 7.92 86.31 41.38 22.88 8.08
2 PM 87 42.79 22.27 8.4 87.72 41.86 22.64 7.92 86.31 41.38 22.88 8.08
3 PM 87 42.79 22.27 8.4 87.72 41.86 22.64 7.92 86.31 41.38 22.88 8.08
4 PM 87 42.79 22.27 8.4 87.72 41.86 22.64 7.92 86.31 41.38 22.88 8.08
5 PM 87 42.79 22.27 8.4 87.72 42.47 23.24 7.08 86.31 41.38 22.88 8.08
6 PM 85.19 42.38 22.24 8.19 86.69 41.59 22.64 7.79 86.31 41.38 22.88 8.08
7 PM 84.65 42.25 22.11 8.03 86.14 41.5 22.48 7.82 85.2 41.05 22.68 7.89
8 PM 81.65 41.62 21.95 8.02 84.36 41.05 22.38 7.68 84.05 40.97 22.61 7.7
9 PM 81.33 41.62 21.93 8.04 84.27 41.04 22.42 7.83 83.06 40.63 22.5 7.62
10 PM 83.45 42.06 22.09 8.12 86.9 41.68 22.57 7.96 83.44 40.57 22.43 7.68
11 PM 85 42.47 22.16 8.27 87.95 41.89 22.7 7.86 85.04 40.87 22.74 8.01
12 AM 87.99 43.13 22.3 8.37 88.74 42.25 22.84 8.11 86.04 41.19 22.91 8.13

Table 6. Distribution of download speed tests, by percentage of plan speed

  Nov 2019 Aug 2019 Nov 2018
Over 90% plan speed 65.1% 66.7% 68.8%
50% - 90% plan speed 28.9% 27.0% 24.0%
Under 50% plan speed 6.0% 6.3% 7.2%

Table 7a. Web page loading time (seconds)

Nov 2019 Aug 2019 Nov 2018
Aussie Broadband 2.6 2.6 2.7
Dodo & iPrimus 3.2 3.3 n/a
Exetel 2.4 2.6 n/a
iiNet 2.8 2.8 2.6
MyRepublic 3.1 2.8 2.6
Optus 3.1 3.2 3.0
Telstra 2.6 2.7 2.4
TPG 3.3 3.1 3.2
ADSL 5.3 5.2 5.0

Table 7b. Latency (milliseconds)

Nov 2019 Aug 2019 Nov 2018
Aussie Broadband 12.7 13.2 13.5
Dodo & iPrimus 25.1 29.5 n/a
Exetel 12.3 13.7 n/a
iiNet 14.3 13.7 16.2
MyRepublic 19.3 22.0 17.1
Optus 13.6 15.1 14.1
Telstra 11.7 12.0 12.1
TPG 12.6 12.6 12.4
ADSL 29.2 24.6 23.4

Table 7c. Frequency of packet loss

Packet loss (%) Percentage of tests (%)
Nov 2019 Aug 2019 Nov 2018
0% 66.5% 63.4% 44.1%
>0% - 0.1% 10.5% 11.6% 50.1%
0.1% - 0.2% 5.6% 6.8% 2.0%
0.2% - 0.3% 3.7% 4.4% 0.8%
0.3% - 0.4% 2.5% 2.8% 0.5%
0.4% - 0.5% 1.7% 1.7% 0.3%
0.5% - 0.6% 1.3% 1.3% 0.2%
0.6% - 0.7% 1.0% 1.0% 0.2%
0.7% - 0.8% 0.8% 0.7% 0.1%
0.8% - 0.9% 0.6% 0.5% 0.1%
0.9% - 1% 0.6% 0.4% 0.1%
>=1% 5.2% 5.2% 1.7%

More information

Previous broadband performance data