Broadband performance data - March 2021

Note: This report was from March 2021. The latest report is available on the broadband performance data page.

Our Measuring Broadband Australia (MBA) program gives you information on the real world performance of broadband plans. We will be publishing updates to this page every quarter. The information below is based on measurement results collected in December 2020 for the Quarterly report, and for the Monthly report the period from November 2020 to January 2021.

Last updated: April 2021

Note: On 21 April 2021 the ACCC made a small correction to the twelfth Measuring Broadband Australia report, originally published on 29 March 2021. The correction was to exclude data from four units that were included in error.

About NBN fixed-line services

An NBN fixed-line connection utilises a physical line running to the household to connect it to the NBN network. There are a number of fixed-line technologies: fibre to the premises, fibre to the building, fibre to the curb, fibre to the node, and hybrid fibre coaxial.

For further information, see Broadband speeds.

NBN plan speeds delivered during busy hours and the busiest hour

Aussie Broadband +1.2%
Dodo & iPrimus +0.2%
Exetel +0.8%
iiNet +2.4%
MyRepublic -1.1%
Optus +0.2%
Superloop +1.9%
Telstra +0.6%
TPG +0.3%
Vodafone +1.7%
Aussie Broadband +0.3%
Dodo & iPrimus +1.0%
Exetel +0.8%
iiNet +4.0%
MyRepublic -1.5%
Optus +3.7%
Superloop -2.8%
Telstra +1.0%
TPG +0.7%
Vodafone +1.0%
Aussie Broadband -2.5%
Dodo & iPrimus +1.4%
Exetel 0.0%
iiNet +0.4%
MyRepublic -1.3%
Optus -0.1%
Superloop +0.4%
Telstra +0.3%
TPG +0.6%
Vodafone +1.1%
  • Busy hours = 7.00pm to 11.00pm.
  • Busiest hour = Fifth lowest hourly average speed out of all the month's busy hours for each RSP. The busiest hour calculation method was revised in May 2019. Busiest hour results are not comparable with those published in Feb 2019.
  • = Benchmark level 60%.
  • +- Percentage point changes compared with previous quarter's measurements.
  • Percent of maximum plan speed.
  • The shaded area indicates the boost to average speed if services not able to achieve maximum plan speeds were excluded from the overall results. These services include NBN FTTN connections not capable of delivering 50 Mbps. If you are a customer on a service that does not deliver expected speeds, contact your provider to ask whether the problem can be fixed or about moving onto a cheaper plan.

Average daily outages per service lasting longer than 30 seconds

  • All services
  • Excluding services that are unable to achieve maximum plan speeds
  • Note: This excludes outages between midnight and 6am when maintenance and upgrades are usually carried out.

NBN plan speeds delivered during busy hours by technology

  • All services
  • Potential speeds that could be delivered when excluding services that are unable to achieve maximum plan speeds

Average NBN download speeds during busy hours by plan

Average NBN download speeds by hour of day

Distribution of download speed tests, by percentage of plan speed

  • This chart shows the proportion of download speed test results for NBN plans that were above 90 per cent of plan speed, between 50 per cent and 90 per cent of plan speed, and under 50 per cent of plan speed.

Technical quality measures

Technical quality measures includes web page loading time, latency, and the frequency of packet loss.

Web page loading time

Latency

Frequency of packet loss

  • High latency can impact online experiences such as video conferencing, media streaming and online gaming. Latency is the total time it takes a data packet to travel from one network node to another.
  • Packet losses can impact online experiences such as video conferencing, media streaming and online gaming. Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination.

About NBN fixed wireless services

NBN fixed-line connections and NBN fixed wireless connections utilise different technologies that are not directly comparable in terms of performance. An NBN fixed-line connection utilises a physical line running to the household to connect it to the NBN network. An NBN fixed wireless connection transmits data over radio signals to connect a household to the NBN network and uses similar technology to mobile networks. Around 4 per cent of NBN consumers are served by NBN fixed wireless, typically in rural and regional areas, but it may also be used in outer metropolitan centres.

The quality and maximum speed of a fixed wireless connection is often more variable than fixed-line technology. The following factors may affect fixed wireless:

  • Environmental factors, including:
    • distance of the consumer’s premises to the fixed wireless tower,
    • whether there is a clear line of sight from the premises to the tower, and
    • weather conditions such as extreme heat or heavy rain.
  • Network congestion.

For further information, see Using NBN fixed wireless.

Average fixed wireless speeds during all hours and busy hours

Download

Upload

  • All hours
  • Busy hours
  • Note: We present results for two NBN fixed wireless plans: Fixed Wireless Plus and 25 Mbps. In this metric download speeds for Fixed Wireless Plus plans have been calculated as a percentage of a 50 Mbps benchmark speed.

Average daily outages lasting over 30 seconds for fixed wireless services during all hours

 

Note: We present results for two NBN fixed wireless plans: Fixed Wireless Plus and 25 Mbps.

Average speeds for the Fixed Wireless Plus plan by hour of day (Mbps)

Please note, the unprecedented demand during COVID-19 has required additional checks of the MBA test data so we can remain confident that the metrics that we are reporting accurately show the speed and quality that is available to consumers when using their broadband service to access popular online content and applications.

These checks led us to believe that on some days the speed tests that we conducted in New South Wales could have likely been impacted by congestion that occurred on the data network that hosts those test servers, which a consumer would be unlikely to have encountered in their own use of their broadband service. Due to this we have established new test servers in New South Wales (Sydney) that are hosted on a separate data network. These new servers were established on 3 November 2020 and data from them is included in this report. No data from the previous servers hosted in New South Wales are included in this report, therefore no data from New South Wales is reported for the first two days of the reporting period.

Daily NBN fixed-line download speeds during all hours by plan

This chart plots the daily fixed-line average download speed over the period for the 25 Mbps, 50 Mbps and 100 Mbps NBN download speed plans for all hours against the February 2020 monthly average measurement for each speed plan indicated by the dashed lines. February 2020 represents a baseline prior to the COVID-19 pandemic.

  • Please note that the chart excludes underperforming and impaired services.
  • = New server in New South Wales became operational on 3 November 2020.

Daily fixed-line NBN download speeds during busy hours by plan

This chart plots the daily fixed-line average download speed over the period for the 25 Mbps, 50 Mbps and 100 Mbps NBN speed plans in the busy evening hours against the February 2020 monthly average measurement for each speed plan indicated by the dashed lines. February 2020 represents a baseline prior to the COVID-19 pandemic.

  • Please note that the chart excludes underperforming and impaired services.
  • = New server in New South Wales became operational on 3 November 2020.
  • Monthly data presented should not be directly compared with corresponding data in the quarterly reports as the composition of sample sizes may vary between the quarterly and monthly report.
  • 12/1 Mbps services are excluded from monthly reporting due to the limited sample size

Average Daily fixed wireless download speeds by plan

This charts plots the daily average download speed over the period for the 25 Mbps and Fixed Wireless Plus plans, both for all hours and during busy hours.

  • = New server in New South Wales became operational on 3 November 2020.

Chart data tables

Data used in the charts are provided below.

More information

Previous broadband performance data