Broadband performance data - February 2020

Our Measuring Broadband Australia program gives you information on the real world performance of broadband plans. We will be publishing updates to this page every quarter.

Note: This report was from February 2020. The latest report is available on the broadband performance data page.

Last updated: Feb 2020

NBN plan speeds delivered during busy hours and the busiest hour

Aussie Broadband +1.6%
Dodo & iPrimus +3.6%
Exetel +1.8%
iiNet +1.7%
MyRepublic -1.7%
Optus +2.3%
Telstra +0.6%
TPG +0.3%
Aussie Broadband +3.5%
Dodo & iPrimus +9.1%
Exetel +3.0%
iiNet +0.8%
MyRepublic -11.0%
Optus +2.5%
Telstra +0.8%
TPG -2.3%
Aussie Broadband -0.9%
Dodo & iPrimus +1.5%
Exetel -0.2%
iiNet -1.7%
MyRepublic +0.8%
Optus +0.5%
Telstra -0.3%
TPG -0.4%
  • Busy hours = 7.00pm to 11.00pm.
  • Busiest hour = Fifth lowest hourly average speed out of all the month's busy hours for each RSP. The busiest hour calculation method was revised in May 2019. Busiest hour results are not comparable with those published in Feb 2019.
  • = Benchmark level 60%.
  • +- Percentage point changes compared with previous quarter's measurements.
  • Percent of maximum plan speed.
  • The shaded area indicates the boost to average speed if services not able to achieve maximum plan speeds were excluded from the overall results. These services include NBN FTTN connections not capable of delivering 50 Mbps. If you are a customer on a service that does not deliver expected speeds, contact your provider to ask whether the problem can be fixed or about moving onto a cheaper plan.

Average daily outages per user lasting longer than 30 seconds

  • All services
  • Excluding services that are unable to achieve maximum plan speeds
  • Note: This excludes outages between midnight and 6am when maintenance and upgrades are usually carried out.

NBN and ADSL plan speeds delivered during busy hours by technology

  • All services
  • Potential speeds that could be delivered when excluding services that are unable to achieve maximum plan speeds

Average NBN and ADSL download speeds during busy hours by plan

Average NBN and ADSL download speeds by hour of day

Distribution of download speed tests, by percentage of plan speed

  • This chart shows the proportion of download speed test results for NBN plans that were above 90 per cent of plan speed, between 50 per cent and 90 per cent of plan speed, and under 50 per cent of plan speed. ADSL results are excluded.

Technical quality measures

Technical quality measures includes web page loading time, latency, and the frequency of packet loss.

Chart data tables

Data used in the charts are provided below.

Table 1. NBN plan speeds delivered during busy hours and the busiest hour

Download - busy hours Download - busiest hour Upload - busy hours
Feb 2020 Change (%) Potential speeds that could be delivered when excluding services that are unable to achieve maximum plan speeds Feb 2020 Change (%) Feb 2020 Change (%) Potential speeds that could be delivered when excluding services that are unable to achieve maximum plan speeds
Aussie Broadband 85.8% +1.6% 89.0% 81.8% +3.5% 84.9% -0.9% 87.6%
Dodo & iPrimus 80.0% +3.6% 86.1% 76.5% +9.1% 82.0% +1.5% 88.8%
Exetel 86.6% +1.8% 88.0% 83.7% +3.0% 87.3% -0.2% 90.4%
iiNet 84.3% +1.7% 90.4% 78.9% +0.8% 84.3% -1.7% 91.2%
MyRepublic 82.3% -1.7% 87.8% 70.5% -11.0% 83.6% +0.8% 88.8%
Optus 89.9% +2.3% 91.3% 87.7% +2.5% 86.7% +0.5% 87.9%
Telstra 84.4% +0.6% 90.0% 80.5% +0.8% 82.4% -0.3% 88.9%
TPG 86.6% +0.3% 89.2% 79.9% -2.3% 87.4% -0.4% 90.5%

Table 2. Average daily outages per user lasting longer than 30 seconds

All services Average daily outages excluding services that are unable to achieve maximum plan speeds
  Feb 2020 Nov 2019 Aug 2019 Feb 2020 Nov 2019 Aug 2019
Aussie Broadband 0.44 0.47 0.16 0.42 0.54 0.56
Dodo & iPrimus 0.28 0.35 0.16 0.30 0.59 0.42
Exetel 0.43 0.66 0.3 0.45 0.48 0.49
iiNet 0.35 0.56 0.32 0.33 0.27 0.28
MyRepublic 0.26 0.38 0.37 0.25 0.28 0.29
Optus 0.47 0.69 0.26 0.48 2.56 2.72
Telstra 0.19 0.32 0.14 0.19 0.37 0.38
TPG 0.13 0.2 0.32 0.14 0.2 0.21

Table 3. NBN and ADSL plan speeds delivered during busy hours by technology

NBN

  All services as a percentage of maximum plan speed Potential speeds that could be delivered when excluding services that are unable to achieve maximum plan speeds
  Feb 2020 Nov 2019 Aug 2019 Feb 2020 Nov 2019 Aug 2019
FTTP 88.9% 87.9% 87.9% 89.8% 89.1% 90.2%
FTTN 80.8% 79.7% 79.7% 88.2% 87.4% 87.9%
HFC 90.2% 88.4% 88.4% 90.4% 88.8% 89.1%
FTTC 90.3% 89.1% 89.1% 90.9% 89.1% 90.1%

ADSL

  Speed (Mbps)
  Feb 2020 Nov 2019 Aug 2019
ADSL 7.7 8.0 7.8

Table 4. Average NBN and ADSL download speeds during busy hours (Mbps)

  Feb 2020 Nov 2019 Feb 2019
NBN 100/40Mbps 84.9 83.9 81.6
NBN 50/20Mbps 42.4 41.8 40.6
NBN 25/5Mbps 22.2 21.7 22.6
ADSL 7.7 8.0 7.7

Table 5. Average NBN and ADSL download speeds by hour of day (Mbps)

 

 

Feb 2020 Nov 2019 Feb 2019
Time 100/40 Mbps 50/20 Mbps 25/5 Mbps ADSL 100/40 Mbps 50/20 Mbps 25/5 Mbps ADSL 100/40 Mbps 50/20 Mbps 25/5 Mbps ADSL
1 AM 88.73 43.41 22.57 8.26 87.99 43.13 22.30 8.37 86.46 41.83 23.05 8.93
2 AM 88.73 43.41 22.57 8.26 87.99 43.13 22.30 8.37 86.46 41.83 23.05 8.93
3 AM 88.73 43.41 22.57 8.26 87.99 43.13 22.30 8.37 86.46 41.83 23.05 8.93
4 AM 88.73 43.41 22.57 8.26 87.99 43.13 22.30 8.37 86.46 41.83 23.05 8.93
5 AM 88.73 43.41 22.57 8.26 87.99 43.13 22.30 8.37 86.46 41.83 23.05 8.93
6 AM 88.22 43.26 22.51 8.13 88.04 43.04 22.26 8.66 86.46 41.83 23.05 8.93
7 AM 88.22 43.26 22.51 8.13 88.04 43.04 22.26 8.66 85.95 41.68 23.00 8.89
8 AM 88.22 43.26 22.51 8.13 88.04 43.04 22.26 8.66 85.95 41.68 23.00 8.89
9 AM 88.22 43.26 22.51 8.13 88.04 43.04 22.26 8.66 85.95 41.68 23.00 8.89
10 AM 88.22 43.26 22.51 8.13 88.04 43.04 22.26 8.66 85.95 41.68 23.00 8.89
11 AM 88.22 43.26 22.51 8.13 88.04 43.04 22.26 8.66 85.95 41.68 23.00 8.89
12 PM 87.36 43.09 22.42 8.13 87.00 42.79 22.27 8.40 85.95 41.68 23.00 8.89
1 PM 87.36 43.09 22.42 8.13 87.00 42.79 22.27 8.40 85.32 41.54 22.91 8.74
2 PM 87.36 43.09 22.42 8.13 87.00 42.79 22.27 8.40 85.32 41.54 22.91 8.74
3 PM 87.36 43.09 22.42 8.13 87.00 42.79 22.27 8.40 85.32 41.54 22.91 8.74
4 PM 87.36 43.09 22.42 8.13 87.00 42.79 22.27 8.40 85.32 41.54 22.91 8.74
5 PM 87.36 43.09 22.42 8.13 87.00 42.79 22.27 8.40 85.32 41.54 22.91 8.74
6 PM 86.41 42.86 22.33 8.04 85.19 42.38 22.24 8.19 85.32 41.54 22.91 8.74
7 PM 85.64 42.62 22.32 7.80 84.65 42.25 22.11 8.03 84.23 41.30 22.83 8.58
8 PM 83.78 42.19 22.11 7.66 81.65 41.62 21.95 8.02 82.81 41.15 22.75 8.47
9 PM 82.93 42.05 22.01 7.54 81.33 41.62 21.93 8.04 81.24 40.74 22.51 8.43
10 PM 86.02 42.69 22.25 7.68 83.45 42.06 22.09 8.12 79.69 40.34 22.37 8.37
11 PM 87.36 42.97 22.42 8.08 85.00 42.47 22.16 8.27 82.73 40.91 22.73 8.53
12 AM 88.73 43.41 22.57 8.26 87.99 43.13 22.3 8.37 84.85 41.44 22.90 8.72

Table 6. Distribution of download speed tests, by percentage of plan speed

  Feb 2020 Nov 2019 Feb 2019
Over 90% plan speed 69.9% 65.1% 65.4%
50% - 90% plan speed 25.4% 28.9% 27.4%
Under 50% plan speed 4.7% 6.0% 7.4%

Table 7a. Web page loading time (seconds)

Feb 2020 Nov 2019 Feb 2019
Aussie Broadband 2.6 2.6 2.9
Dodo & iPrimus 2.8 3.2 2.9
Exetel 2.4 2.4 3.1
iiNet 2.7 2.8 2.9
MyRepublic 3.2 3.1 2.9
Optus 2.8 3.1 3.3
Telstra 2.6 2.6 2.8
TPG 3.0 3.3 3.2
ADSL 5.6 5.3 5.0

Table 7b. Latency (milliseconds)

Feb 2020 Nov 2019 Feb 2019
Aussie Broadband 15.2 12.7 13.1
Dodo & iPrimus 17.8 25.1 19.6
Exetel 13.1 12.3 11.9
iiNet 15.2 14.3 16.3
MyRepublic 19.7 19.3 18.2
Optus 13.2 13.6 16.3
Telstra 12.1 11.7 11.6
TPG 17.9 12.6 15.4
ADSL 31.6 29.2 23.3

Table 7c. Frequency of packet loss

Packet loss (%) Percentage of tests (%)
Feb 2020 Nov 2019 Feb 2019
0% 76.5% 66.5% 41.6%
>0% - 0.1% 8.2% 10.5% 48.9%
0.1% - 0.2% 4.6% 5.6% 3.4%
0.2% - 0.3% 2.3% 3.7% 1.5%
0.3% - 0.4% 1.4% 2.5% 0.9%
0.4% - 0.5% 1.1% 1.7% 0.6%
0.5% - 0.6% 0.9% 1.3% 0.4%
0.6% - 0.7% 0.7% 1.0% 0.3%
0.7% - 0.8% 0.5% 0.8% 0.3%
0.8% - 0.9% 0.3% 0.6% 0.2%
0.9% - 1% 0.3% 0.6% 0.2%
>=1% 3.2% 5.2% 2.4%

More information

Previous broadband performance data