Internet & landline services

The National Broadband Network (NBN) is a government initiative to upgrade Australia’s broadband infrastructure. This upgrade will provide consumers with faster broadband connections. It will also result in a significant change in how landline phone and internet services are provided to consumers.

National Broadband Network (NBN)

The NBN will provide consumers with faster broadband connections. It will also result in a significant change in how fixed-line phone and internet services are provided to consumers.

Moving to the NBN for consumers

Most people will need to move to the National Broadband Network (NBN) if they want a landline or internet service.

Broadband speeds

When choosing a broadband service on the NBN, you need to know how it will perform during the busy evening period, as well as if there are any limitations that will affect your specific connection.

Monitoring broadband performance

Our Measuring Broadband Australia program helps provide consumers with accurate, independent and comparable information about broadband speeds and performance for NBN fixed-line, fixed wireless and other superfast access network’s fixed-line services. We work with our testing provider SamKnows to rollout Whiteboxes to volunteers around Australia.

Broadband performance data

Our Measuring Broadband Australia program gives you information on the real world performance of broadband plans. We will be publishing updates to this page every quarter.

Home broadband for consumers

NBN utilises a number of technologies to deliver home broadband to consumers across Australia. There are various factors that may affect your broadband quality and some simple steps you can take to maximise the performance of your internet service if you have a fixed line broadband connection.

Unauthorised transfer of landline & internet services

Unauthorised transfers occur when consumers are switched from one service provider to another without their informed consent.

Priority assistance & NBN compatibility

Consumers who use medical and security alarms should check to make sure they will continue to work when they switch to the National Broadband Network (NBN).

Consumer rights for landline & internet services

Consumers have rights when they buy any product or service, including landline phone and internet services. Shop around for a service that fits your needs and budget and know your rights if you have a problem.