Dealing with debt collectors

If you owe money, debt collectors generally have a right to seek repayment. However there are laws in place to protect you from being treated unfairly by debt collectors.

In this section, you can check your rights when dealing with debt collectors and find out where you can get help with debts.

What debt collectors can & cannot do

If you are dealing with a debt collector, you have protections under the law. A debt collector must not mislead, harass, coerce or act unconscionably towards you.

Disputing a debt

If you are contacted about a debt you do not owe, or disagree with the amount being claimed, you have a right to dispute it.

Where to get help when you're in debt

People get into financial difficulties for many reasons. If you find yourself in debt, there is help available.

Download our consumer guide

Dealing with debt collectors: your rights & responsibilities

This consumer brochure will help people who are currently dealing with debt problems, or being contacted by debt collectors.

16 Dec 2020