What the ACCC does

  • We educate consumers and businesses on their rights and responsibilities.
  • We accept reports and enquiries about debt collectors.
  • We review reports from the public and take action if we identify behaviour that breaks consumer law.

What the ACCC can't do

  • We don’t provide legal advice about debt disputes.
  • We don’t provide financial advice or financial counselling.
  • We don’t get involved in individual debt disputes.

Rules and advice

ACCC action on debt collection

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