A debt collector is a person who collects debts on behalf of a business. This could be a creditor collecting a debt themselves, including 'assignees', or someone on behalf of the creditor, such as an independent collection agency. Assignees are people or businesses who have been sold or ‘assigned’ a debt by the original creditor.
If you owe money, debt collectors generally have a right to seek repayment. However there are laws in place to protect you from being treated unfairly by debt collectors.
Download our consumer guide
This consumer brochure will help people who are currently dealing with debt problems, or being contacted by debt collectors.
16 Dec 2020