Resolve a problem

The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.

If the contract does not specify a time frame for the services to be completed, have the services been completed within a reasonable time?


A plumber agrees to fix your leaking pipes. You do not discuss how long it will take to complete the repairs. The plumber starts the repairs but then does not come back to your house for over a fortnight. In this case, the repairs were not completed within a reasonable time and you should use your rights.

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Consumer rights & guarantees