Resolve a problem

The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.

Do the services meet the purpose or give the result that you made known to the service provider before they agreed to carry out the service?


You ask a carpenter to build a fence to cover the whole front of your house, which is 10 metres long and 3 metres high. The fence that is built is only 2 metres high and does not cover the whole house frontage. The service isn’t fit for purpose and you should use your rights.

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Consumer rights & guarantees