Resolve a problem

The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.

Have the services been carried out with an acceptable level of skill and/or technical knowledge?


You go to a hairdresser and ask for a cut and colour. The hairdresser accidentally uses peroxide instead of the colour you asked for and bleaches your hair. In this case the hairdresser has not used care and skill when colouring your hair and you should use your rights.

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Consumer rights & guarantees