Resolve a problem

The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.

Do the goods match any sample or demonstration model?

Example:

You did a test drive of a new car. You decide to buy a car which is the same one as the demonstration model. When the new car is delivered, you find that the new car has a lesser engine capacity than the demonstration model. The car doesn’t match the demonstration model shown, so you should go back to the seller and use your rights.

View a mobile version of this tool

More information

Consumer rights & guarantees