Resolve a problem

The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.

Do the goods match any sample or demonstration model?


You did a test drive of a new car. You decide to buy a car which is the same one as the demonstration model. When the new car is delivered, you find that the new car has a lesser engine capacity than the demonstration model. The car doesn’t match the demonstration model shown, so you should go back to the seller and use your rights.

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Consumer rights & guarantees