Resolve a problem

The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.

Do the goods match the description?

Any description of the goods must be accurate, including verbal statements made by the sales representative and information on packaging or labels.


You bought a new set of blue towels online using the colour chart available on the website. When the towels arrive, you find that they are red. The towels don’t match the description so you should contact the seller and use your rights.

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More information

Consumer rights & guarantees