Resolve a problem

The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.

Are the goods fit for any purpose you discussed with the salesperson before making the sale?


You went to a furniture store to purchase a bookcase capable of holding heavy appliances. You explained to the sales assistant that each shelf needs to hold at least 30kg. The sales assistant recommends a particular model.

You find the bookcase breaks after a few months because each shelf can only hold 10kg. This bookshelf is not fit for the specified purpose and you can go back to the business and use your rights.

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Consumer rights & guarantees