Resolve a problem

The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.

If it's not right, use your rights, repair, refund, replace.

You have the right to a repair, replacement or refund if your goods are faulty, unsafe, do not work or appear as they should. You have the right to a repair, compensation or refund, if the services you received are not right. Which remedy, and who gets to pick, depends on the problem.

You still have these rights, even if the goods or services come with a warranty against defects, often called a voluntary, manufacturers or extended warranty.

This guide provides key information about when you can use your rights.

Note: This information is for general guidance only and should not be relied on as legal advice.

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Consumer rights & guarantees