December quarter 2024 data31 Mar 2025
The release of NBN Co’s December 2024 quarter data, the accompanying explanatory statement and cover letter are in the links below.
The ACCC has also published charts covering several of the metrics reported for the December 2024 quarter.
Data snapshot
Standard connections (metric 1)
NBN Co reported 584,026 standard connections completed for the December quarter, a decrease of 26% as compared to the September quarter.
Of these connections, 488,636 (84%) did not require any physical work, including reconnections (logical connections). 99% of these connections were completed within the service level of 1 business day.
There were 95,390 connections that required additional work to connect, including new connections (physical connections). For these connections, the NBN target service level varies by geographic location and access type. 96% were completed within the service level.
Connections for a standard telephone service, known as accelerated connections, have separate NBN target service levels. There were 2,134 connections of this type completed within the quarter, with 81% within the target service level.
Priority Assistance connections, those in which a household member has a diagnosed life-threatening medical condition, have a separate NBN service level. There were 875 Priority Assistance connections completed within the quarter, with 99% completed within the service level. The target service level for Priority Assistance is 100%.
Figure 1: Standard connections completed across technologies during the September 2024 and December 2024 quarters
Figure 2: Logical standard connections completed within the service level (1BD) FY25 Q2
Figure 3: Physical standard connections completed within the service level
Service faults rectified (metric 7)
The total number of service faults rectified increased by 13% during the December quarter as compared to the September quarter.
NBN Co reported 158,096 service faults rectified in the December quarter, with 137,566, or 86% not requiring plant work or NBN technician attendance. Of these, 93% were rectified within 1 business day.
Priority Assistance service faults rectified, those in which a household member has a diagnosed life-threatening medical condition, has a separate NBN service level. There were 2,027 Priority Assistance service faults rectified in the quarter. Of these, 96% were completed within the service level. 4% of Priority Assistance faults took longer than 24 hours to rectify, with the predominant share attributed to HFC (6%). The target service level for Priority Assistance is 100%.
Figure 4 shows the total number of service faults rectified during the December quarter.
Figure 4: Number of service faults rectified FY25 Q2
Figure 5 shows the percentage of service faults rectified during the December quarter by access type. Fibre to the Node (FTTN) continues to have the highest number of service faults for the quarter – in the September quarter, FTTN also had the highest number of service faults for the quarter.
Figure 5: Percentage of service faults rectified by access type FY25 Q2
Table 1 shows the number of active services by access type.* This data is from the ACCC’s Wholesale Market Indicators report (December 2024 quarter).
While the FTTN network had the highest number of service faults for the quarter, it is noted that FTTN accounts for the highest percentage (30%) of current services in operation.
Table 1: Count of Services in Operation for each access type as of December 2024
| Access Type | FTTN | FTTP | HFC | FTTC | Fixed wireless | FTTB | Satellite |
|---|---|---|---|---|---|---|---|
| Total services | 2611298 | 2472609 | 1988218 | 963297 | 404114 | 278291 | 81435 |
| Share of total | 30% | 28% | 23% | 11% | 4% | 3% | 1% |
*Note: These active services are based on the traffic class 4 Access Virtual Circuit data.
Figure 6 shows the number of service faults rectified per 1000 operating services during the September 2024 and December 2024 quarters by access type. FTTC accounts for the greatest number of service faults per 1000 operating services.
Figure 6: Number of service faults rectified per 1000 operating services by access type FY25 Q1 and Q2
Network faults (metric 10)
Network Faults occur when an issue arises within the network infrastructure that impacts multiple ordered products and requires rectification. All network faults are related to end users being impacted by a service outage.
NBN Co reported 18,945 network faults for the December quarter, an increase of 15% as compared to the September quarter. The total number of services impacted by a network fault for the December quarter was 2,143,589.
Figure 7 shows the proportion of total services impacted by a network fault as a percentage of total Services in Operation by geographic location. QLD accounts for 20% of total services impacted by a network fault as a percentage of total Services in Operation, followed by the Northern Territory (19%), New South Wales (15%), Victoria (13%), South Australia (12%), Western Australia (9%), Tasmania (9%) and the ACT (3%).
Figure 7: The proportion of total services impacted by a network fault as a percentage of total Services in Operation by geographic location FY25 Q2
Dropouts (metric 12)
NBN Co reported 4,242,120 services that experienced a dropout for the December quarter, an increase of 3% as compared to the September quarter.
Figure 8 shows the percentage of dropouts during the December quarter by access type. FTTN has the highest percentage of dropouts during the December quarter, followed by HFC, FTTC, FTTP and FTTB.
While the FTTN network accounts for 30% of current services in operation (see table 1 above), it accounts for 41% of dropouts during the December quarter. Similarly, while HFC accounts for 23% of current services in operation, it accounts for 33% of dropouts during the December quarter.
Figure 8: Percentage of dropouts by access type FY25 Q2
Figure 9 shows the number of services impacted by dropout per 1000 operating services during the September 2024 and December 2024 quarters by access type. On average, there were significantly less dropouts on FTTP than other NBN fixed line access technologies.
Figure 9: Number of services impacted by a dropout per 1000 operating services by access type FY25 Q1 and Q2
Planned and Emergency Outages (metric 13)
NBN Co reported 7022 emergency and planned outages for the December quarter, a decrease of 15% as compared to the September quarter. These outages do not include those due to third parties (e.g., due to power failures outside NBN Co’s control).
Planned outages account for 79% of the total reported outages in the December quarter. These are outages for which NBN Co gives advance notice.
Emergency outages are instances where NBN Co needs to quickly respond and may need to undertake unscheduled works.
Figure 10 shows the number and percentage of planned outages by network access type. Outages on the HFC network in the December quarter were the largest percentage of total outages (30%) and NBN Co recorded 1,650 outages on the HFC network.
Figure 11 shows the number of outages impacting more than 500 services by network access type. Of these outages, 51% were on the HFC network.
Outages on the HFC network are disproportionately higher than other access technologies, noting that 23% of the total services in operation are on the HFC network as shown in table 1 above.
Figure 10: Number and percentages of planned outages by access type FY25 Q2
Figure 11: Number and percentage of planned outages that affected greater than 500 services by access type FY25 Q2
Speed performance of the Fixed Wireless network (metric 15)
NBN Co reported improved Fixed Wireless average busy period downlink and uplink performance across the network during the December quarter. NBN Co has been upgrading the Fixed Wireless network and it completed its $750 million Fixed Wireless and Satellite Upgrade Program in February 2025.
Figure 12 compares the percentage of the Fixed Wireless network in various Network Busy Period (7-11PM) downlink performance categories in July 2024 and December 2024. 33% of the Fixed Wireless network was in the 100 to 150 Mbps downlink performance category in December 2024, whereas only 18% of the Fixed Wireless network was in this category in July 2024. 19% of the Fixed Wireless network was in the 200 to 400 Mbps downlink performance category in December 2024, whereas only 5% of the Fixed Wireless network was in this category in July 2024.
Figure 12: The percentage of the Fixed Wireless network in various Network Busy Period (7-11PM) downlink performance categories in July 2024 and December 2024
Services not meeting minimum requirements (metric 17)
There are some services that NBN Co designates as requiring ‘Network Activity’ which refers to remediation actions to be undertaken by NBN Co where services are experiencing an ongoing degraded level of performance. NBN Co’s current target service level allow it up to 18 months to fix these problem lines.
There were 1,821 services designated for out-of-the-ordinary works at the end of December 2024. This is a decrease from the end of September 2024, where there were 2,027 services designated for out-of-the-ordinary works.
Fibre to the Premise (FTTP) upgrade progress (metric 18)
The following charts show the cumulative number of premises where NBN Co has completed work to enable the premises to be upgraded (Ready to Order) and - of those premises - those that have upgraded (Connected) to full fibre.
As shown in figures 13, 14 and 15, the number of consumers connected to fibre is trailing the number of premises upgraded to enable connection to this access technology.
Figure 13: Cumulative FTTN to FTTP Network upgrades to premises FY25 Q1 and Q2
Figure 14: Cumulative FTTC to FTTP Network upgrades to premises FY25 Q1 and Q2
Figure 15: Cumulative Fixed Wireless to FTTP upgrades FY25 Q1 and Q2
