Skip to content Skip to navigation Skip to search

Top utilities

  • News centre
  • Contact
Our other sites
  • NASC
  • Scamwatch
  • Product Safety
ACCC logo ACCC logo ACCC logo ACCC logo
  • Consumers
    • Buying products and services
    • Advertising and promotions
    • Competition and why it matters
    • Pricing
    • Problem with a product or service you bought
    • Stay protected
    • Debt
    • Specific products and activities
    • Petrol and fuel
    • Telecommunications and internet
  • Business
    • Selling products and services
    • Advertising and promotions
    • Pricing
    • Specific products and activities
    • Problem with a product or service you sold
    • Business operations and costs
    • Industry codes
    • Compliance and enforcement
    • Competition and exemptions
    • Mergers
  • By industry
    • Regulated infrastructure
      • Regulatory projects
    • Agriculture
    • Banking and finance
    • Cars and vehicles
    • Childcare
    • Digital platforms and services
    • Energy
    • Food and groceries
    • Franchising
    • Insurance
    • Petrol and fuel
    • Postal services
    • Rail, shipping and ports
    • Telecommunications and internet
    • Travel and airports
    • Water
  • Inquiries and consultations
    • Childcare inquiry 2023
    • Digital platform services inquiry 2020-25
    • Electricity market monitoring inquiry 2018-25
    • Gas inquiry 2017-30
    • Regional mobile infrastructure inquiry 2022-23
    • Retail deposits inquiry 2023
    • Supermarkets inquiry 2024-25
    • Finalised inquiries
    • ACCC consultations
      • Consultation hub
      • Merger and competition exemption consultations
      • Product safety consultation process
    • ACCC submissions to external consultations
    • Consultative committees
  • Public registers
    • Browse public registers
    • Infringement notices register
    • Public warning notice register
    • Undertakings registers
      • Section 87B undertakings register
      • Section 93AA undertakings register
      • Section 163 undertakings register
      • General undertakings register
    • Authorisations and notifications registers
      • Authorisations register
      • Collective bargaining notifications register
      • Exclusive dealing notifications register
      • Resale price maintenance notifications register
    • Certification trade marks register
    • Class exemptions register
    • Gas registers
      • Conditional Ministerial exemptions for gas suppliers
      • Small gas supplier exemptions register
      • Gas price cap exemptions register
    • Mergers registers
      • Public informal merger reviews register
      • Merger authorisations register
      • Merger authorisations direct to Tribunal 2007-17 register
    • Access to services registers
    • Consumer data right exemptions register
    • Designated complaints register
    • Digital ID registers
      • Accredited entities register
      • Australian Government Digital ID System register
    • Price notifications register
    • Shipping investigations register
    • Telecommunications registers
    • Historical registers
  • About us
    • ACCC priorities
    • ACCC role and structure
    • Designated complaints
    • Freedom of information
    • National Anti-Scam Centre
    • Contact us or report an issue
    • News
      • ACCC news centre
      • Sign up to newsletters
      • Subscribe to media releases and speeches
    • Publications
    • Careers
      • Current vacancies
      • Graduate opportunities
      • Working with us
    • Conferences and events
    • International relations
    • Other languages

Breadcrumb

  1. Home
  2. By industry
  3. Telecommunications and internet
  4. Non-NBN fixed line services access regulation
  5. Dispute resolution guidelines review
Listen

Dispute resolution guidelines review

Draft guide1 May 2003

ACCC draft guide

Superseded guide - May 2003 (PDF976 KB)
17 Jul 2006
Overview - changes to guide - May 2003 (PDF129.81 KB)
17 Jul 2006
  • Project overview
  • Independent review18 Apr 2002
  • Draft guide1 May 2003
  • Consultation1 May 2003
  • Revised guidelines1 Mar 2004

Australian Competition and Consumer Commission home

ACCC Consumer Rights Facebook ACCC Twitter ACCC Instagram ACCC YouTube ACCC Linkedin

The ACCC acknowledges the Traditional Custodians of the lands across Australia on which we live and work. We acknowledge their connection to this Country and pay our respect to Elders past, present and emerging.

Footer menu

ACCC © Commonwealth of Australia
  • Accessibility
  • Cookies
  • Disclaimer and copyright
  • Glossary
  • Vulnerability disclosure
  • Privacy