On 2 November 2017, the ACCC commenced a public inquiry to determine whether NBN wholesale service standard levels are appropriate, and consider whether regulation is necessary to improve consumer experiences.
The ACCC released a discussion paper on 18 December 2017 seeking feedback from interested stakeholders.
On 11 September 2018, the ACCC accepted a court enforceable undertaking from NBN Co to make changes to its wholesale service level commitments to support positive consumer experiences on the NBN.
The ACCC released a second discussion paper on 7 December 2018 seeking further input on matters raised by stakeholders in the inquiry that were not fully addressed by NBN Co's enforceable undertaking.
On 1 October 2019, the ACCC released its draft decision as part of the NBN wholesale service standards inquiry.
On 2 April 2020, the ACCC released a position paper and put the NBN wholesale service standards inquiry on hold to allow stakeholders to focus on responding to the COVID-19 pandemic.
On 20 August 2020, the ACCC recommenced the NBN wholesale service standards inquiry and began consultation on a set of commitments NBN Co proposes to incorporate into the next version of its wholesale broadband agreement (WBA4).
On 4 November 2020, the ACCC published its final report which set out its findings in respect to our public inquiries into NBN entry level pricing and NBN wholesale service standards.
Enquiries can be emailed to firstname.lastname@example.org.