- Talk to the contract provider to see if they will change remove the term. Speaking to the other party first could save you time and money – and lead to a better outcome.
- If you haven't signed the contract yet and the contract provider isn’t willing to make a change, don’t hesitate to walk away from a bad deal.
- If you’ve already signed the contract and the contract provider is unwilling to address your concerns, disputes over the fairness of a particular term may be resolved through alternative dispute resolution schemes or industry ombudsmen.
- Talk to a lawyer about your options regarding taking your own legal action to enforce your rights under the law. You may be entitled to take your complaint to your local state and territory small claims tribunal.
- You can report an unfair contract term to the ACCC or your state and territory consumer protection agency. Reports relating to financial products and services should be made to the Australian Securities and Investments Commission.
Learn more about unfair contract terms when dealing with other businesses and unfair business practices when dealing with your customers.