Twitter terms of use

The ACCC Twitter accounts (@ACCCgovau, @ACCCProdSafety, @SCAMwatch_gov) are managed by the Australian Competition and Consumer Commission.

We use the accounts to tweet consumer and business news, tips, and other related information.


The accounts are monitored Monday to Friday between 9am and 5pm AEST, excluding public holidays.

Following policy

We will not automatically follow you back if you follow us on Twitter.

We follow other Twitter accounts relevant to our work at our discretion. Being followed by the ACCC does not imply endorsement of any kind.

Replies and direct messages

We welcome feedback and comments from Twitter users and will respond where possible. However, we're not able to reply individually to all messages received via Twitter.

Users are reminded to be aware that Twitter is a public space on the internet and all interactions are publicly viewable and searchable over time.


Material tweeted to the ACCC are submitted by the users of those Twitter accounts. The ACCC accepts no responsibility for the accuracy, currency, completeness, relevance and suitability for any purpose of any information tweeted to the ACCC Twitter accounts.

Information posted on the ACCC Twitter accounts is not official policy and will not grant any rights, privileges, or standing on any matter.

For further information about the ACCC, please contact us.

Complaints and submissions

The accounts are not an official channel for complaints and enquiries and we are unable to provide specific advice for individual cases. You can find a list of ACCC contacts on our website, including online forms for making complaints.

Any comments on ACCC public consultations received through our Twitter accounts will not be accepted as official submissions. To make a submission please follow the instructions on the relevant public consultations page.


The ACCC may record any information tweeted to our Twitter accounts and use that information for the purpose of administering the Twitter accounts and considering and/or addressing any comments made. Users’ email addresses will only be used for the purpose for which they are provided. We will not make any further attempts to identify individuals except where authorised or required by law.

To protect your privacy, and the privacy of others, please do not include personally identifiable information such as phone numbers, email addresses, or other personal information in the body of your tweet to us.

Blocking users

A blocked user will not be able to add our Twitter accounts to their lists, have their @replies or mentions show in our mentions tab, follow us, or see our profile picture on their profile page or in their timeline. We reserve the right to block or unfollow users from our Twitter accounts, if they:

  • use personally identifying information of any individual, including business owners
  • are abusive, harassing, stalking, threatening or attack others
  • are defamatory, offensive, obscene, vulgar or depict violence
  • use hateful language, target race/ethnicity, religion, gender, nationality or political beliefs
  • are fraudulent, deceptive, misleading or unlawful
  • tweet us content that breaks the law or encourages others to do so. This includes breaching privacy, condoning illegal activity and contempt of court
  • identify matters that are currently the subject of legal proceedings or would break a court’s non-publication order
  • impersonate or falsely claim to represent a person or an organisation
  • violate any intellectual property rights
  • are considered to be spamming
  • contain commercial solicitation or solicitation of donations

The ACCC reserves the right to vary the ACCC Twitter Terms of Use.