Warranties: worth it?

Summary: If you’re offered an extended warranty, make sure you ask the seller to explain what it gives you over and above your consumer guarantees.

Published: 3 January 2017

Transcript

(AUDIO)

SALES PERSON: Would you like to add an extended warranty to your purchase?

CUSTOMER: What are the benefits?

SALES PERSON: If your fridge breaks down outside of the 12-month manufacturer's warranty, you'll still be covered for repairs.

TEXT: Wrong answer: under the Australian Consumer Law, your new fridge comes with an automatic guarantee of acceptable quality. Ask the seller to explain what the extended warranty gives you over and above your consumer guarantees

TEXT: Warranties: worth it? Ask the question, use your rights.

TEXT: For more information, visit: accc.gov.au/consumerguarantees