Transcripts

We publish videos on our YouTube channel, ACCCVideos. Transcripts for these can be found below.

Date Video Summary
16.08.17 Levelling the Playing Field for Small Business Learn how regulators are working to level the playing field for small business in this webinar, with host Tracey Spicer and representatives from the ACCC, ATO, ASIC, Fair Work Ombudsman and the Australian Small Business and Family Enterprise Ombudsman.
16.08.17 Country of origin representations: making a ‘made in’ claim  Do you know when you can safely make a claim that your product was ‘made in’ a particular country? Don’t get caught out! Watch this video to ensure your claim won’t raise concerns under the Australian Consumer Law.
14.03.17 2017 Ruby Hutchison Memorial Lecture The 2017 Ruby Hutchison Memorial Lecture was hosted by the ACCC and Choice on Tuesday 14 March 2017. The lecture was delivered by Jessica Irvine, senior economics writer for The Age and the Sydney Morning Herald.
03.01.17 Dud device? Use your rights

Have you ever been told that you'll have to contact the manufacturer to solve a problem with a product? Under the Australian Consumer Law the retailer can't refuse to help by sending you to the manufacturer or importer.

03.01.17 Warranties: worth it?

If you’re offered an extended warranty, make sure you ask the seller to explain what it gives you over and above your consumer guarantees.

2.12.16 Smart shopping with Casey and Reece

An animated educational video for consumers with disability in Easy English about consumer rights. It has been prepared with the assistance of consumers with disability.

2.12.16 Shop smart and use your rights An animated educational video to help consumers with disability make informed purchasing decisions and understand their consumer rights.
30.11.16 Too good to be true

Ever been offered a free product with purchase or something that just sounds ‘too good to be true’? Well, it usually is!

30.11.16 Good art, good deal

This film is aimed at educating Indigenous artists about their rights and how to protect themselves from unscrupulous traders.

31.10.16 Faulty fashion? Use your rights Have you ever been told that you can't get a refund for something you bought on sale? You have the same rights on sale items as you do on full priced ones.
21.06.16 Preparing your business for the 2016-2017 financial year On 9 June 2016, the ACCC, ATO, ASIC, and the Fair Work Ombudsman hosted a webinar about what small businesses need to know and do in preparation for the new financial year.
16.06.16 Unit pricing This video explains how unit pricing works in practice and how you can use unit pricing to shop smartly.
31.03.16 New unfair contract terms law to protect small business

On 16 March 2016, the ACCC and ASIC hosted a webinar about the new law that will apply from 12 November 2016 which aims to protect small businesses from unfair terms in business-to-business standard form contracts.

21.03.16

Ruby Hutchison Memorial Lecture 2016 The 2016 Ruby Hutchison Memorial Lecture was hosted by the ACCC and Choice on Tuesday 15 March 2016. The lecture was delivered by Gordon Renouf, founder of Ethical Consumers Australia and Good On You.
20.01.16 What's new for small business? An interagency webinar by the ACCC, Australian Securities and Investments Commission, Fair Work Ombudsman and Australian Taxation Office, facilitated by Business Enterprise Centres Australia.
16.11.15 Know your rights: unfair contract terms & small business Are you a small business? Do you receive standard form contracts? If so, you should be aware that the Australian government has introduced a law to protect small businesses against unfair contract terms.
16.11.15 Know your obligations: keep your small business contracts fair Do you run a business? Do you offer standard form contracts to other businesses? If so, you should be aware that the Australian government has introduced a law to protect small businesses against unfair contract terms.
9.09.15 Food and Grocery Code of Conduct If your business supplies supermarkets that have signed up to the Food and Grocery Code of Conduct – including Coles, Woolworths and ALDI – make sure you’re aware of your new protections.
4.06.2015 Know the risks and protect yourself Scams and cybercrime such as identity theft impose significant financial, legal and reputational costs on thousands of small businesses each year. Recording of a free forum hosted by the Australian Competition & Consumer Commission and the Institute of Public Accountants on 19 May 2015.
18.05.2015 Get smarter with your data In 2015, the Australasian Consumer Fraud Taskforce (ACFT) encourages all Australians and New Zealanders to get smarter with your data.
17.12.2014 The Franchising Code - what you need to know and do now An ACCC hosted webinar to help franchisors, franchisees and their professional advisers learn more about the new Franchising Code of Conduct, which will take effect from 1 January 2015.
14.11.2014 Direct debits Signed up to a direct debit contact? Know what you’re signing up for and how much it’s going to cost you in total.
14.11.2014 Scams Scams target everyone. Know what to look out for and outsmart the scammers.
31.10.2014 Essential tips and tools for small business Interagency webinar by ASIC, FWO, ACCC and ATO, with business advisory comments from Small Biz Connect, a program at the University of Western Sydney.
18.08.2014 Know your rights: People with disabilities ACCC Deputy Chair Delia Rickard explains your rights when purchasing disability services and products.
18.06.2014 Scamwatch warning - False billing scams Find out what you should do when you receive an unexpected invitation to pay for services or goods that you never experienced or ordered.
16.06.2014 Scam of the month warning: Relationship scams People are particularly vulnerable to relationship scams. If something doesn't seem quite right, stop and ask yourself: Do I really know who I am dealing with?
1.05.2014 Scam of the month warning: Energy Bills SCAMwatch is warning consumers to be on the lookout for energy billing scams currently doing the rounds.
17.04.2014 'was/now' advertising ‘Was/now’ pricing can help you attract customers, but it can also be risky in some circumstances. And it can lead to significant penalties if you get it wrong.
05.12.2013 Internet shopping explained: in memes! We explain how to be a smart shopper online with the help of a few of your favourite memes.
09.07.2013 Further information about consumer guarantees This video tells you where you can find more information about the consumer guarantees.
09.07.2013 Providing services - what do I need to know? This video looks at a number of scenarios where a service provider may be required to provide a remedy to a consumer – test your knowledge about what the law requires your business to do.
05.07.2013 Selling goods - what do I need to know? This video looks at a number of scenarios where a seller may be required to provide a remedy to a consumer – test your knowledge about what the law requires your business to do.
05.07.2013 Consumer guarantees - in detail This video looks at the consumer guarantees in detail and the remedies available when a guarantee hasn't been complied with - a must for all business owners and managers. .
26.06.2013 Consumer guarantees - the basics This video gives an overview of the consumer guarantees - a must for all who work in a business selling goods or providing services to consumers.
26.06.2013 Australian Consumer Law - an introduction The Australian Consumer Law is one law for all Australian consumers and businesses, so that no matter where you are you know your rights as a consumer and your obligations as a trader.
17.06.2013 Thanks, but no thanks - Pressure Know your rights when a salesperson comes knocking.
17.06.2013 Thanks, but no thanks - Inducement Know your rights when a salesperson comes knocking.
17.06.2013 Thanks, but no thanks - Cool off Know your rights when a salesperson comes knocking.
24.05.2013 Door to door sales Know your rights before you start talking business. You can ask them to go away and if you do buy something you’ve got 10 days cooling-off period to change your mind.
27.03.2013 Product safety Always check the toy is right for the age of your child. If a part of a toy fits in a film canister, it could choke him.
27.03.2013 6 simple rules Six simple rules for you to follow when it’s time to use your rights.
27.03.2013 ACCC Tiwi Facebook page Chairman Rod Sims welcomes you to the ACCC Tiwi Facebook page.
26.03.2013 Mobile phone contracts Don’t get bullied or pressured into a contract you don’t understand. You have the right to hang up on them.
26.03.2013 Welcome to ACCC Tiwi Islands Facebook If you’re humbugged or bullied into buying stuff, report them to the ACCC.
25.02.2013 Our new website Chairman Rod Sims welcomes you to our new website.
21.01.2013 AER annual report 2011-12 Chairman Andrew Reeves on the AER annual report.
28.11.2012 A career at the ACCC Life as a graduate at the ACCC.
15.10.2012 ACCC annual report 2011-12 Chairman Rod Sims on the ACCC annual report.
29.08.2012 The Marker trailer A preview of the ACCC's short film.
29.08.2012 The Marker A short film on cartels and the damage cartels can do to your business and your life.
29.08.2012 The Marker - video news release - 5 minute  
29.08.2012 The Marker - video news release - 10 minute  
29.08.2012 Message from Qantas CEO Alan Joyce Alan Joyce discusses cartels.
29.08.2012 Message from ACCC Chairman Rod Sims Rod Sims discusses cartels.

 

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