We publish videos on our YouTube channel, ACCCVideos. Transcripts for these can be found below.
|16.08.17||Levelling the Playing Field for Small Business||Learn how regulators are working to level the playing field for small business in this webinar, with host Tracey Spicer and representatives from the ACCC, ATO, ASIC, Fair Work Ombudsman and the Australian Small Business and Family Enterprise Ombudsman.|
|16.08.17||Country of origin representations: making a ‘made in’ claim||Do you know when you can safely make a claim that your product was ‘made in’ a particular country? Don’t get caught out! Watch this video to ensure your claim won’t raise concerns under the Australian Consumer Law.|
|14.05.17||Dating & romance scams||Australians lose millions of dollars to dating & romance scams every year. Make sure you know how to spot the social media scam. Visit scamwatch.gov.au to learn more about how to protect yourself from scams.|
|03.05.17||Country of origin representations: when you can safely make an origin claim||Do you sell goods in Australia? Do you know when you can safely make a country of origin claim? Don’t get caught out! Watch this video to ensure your claim won’t raise concerns under the Australian Consumer Law.|
|14.03.17||2017 Ruby Hutchison Memorial Lecture||The 2017 Ruby Hutchison Memorial Lecture was hosted by the ACCC and Choice on Tuesday 14 March 2017. The lecture was delivered by Jessica Irvine, senior economics writer for The Age and the Sydney Morning Herald.|
|03.01.17||Dud device? Use your rights||
Have you ever been told that you'll have to contact the manufacturer to solve a problem with a product? Under the Australian Consumer Law the retailer can't refuse to help by sending you to the manufacturer or importer.
|03.01.17||Warranties: worth it?||
If you’re offered an extended warranty, make sure you ask the seller to explain what it gives you over and above your consumer guarantees.
|2.12.16||Smart shopping with Casey and Reece||
An animated educational video for consumers with disability in Easy English about consumer rights. It has been prepared with the assistance of consumers with disability.
|2.12.16||Shop smart and use your rights||An animated educational video to help consumers with disability make informed purchasing decisions and understand their consumer rights.|
|30.11.16||Too good to be true||
Ever been offered a free product with purchase or something that just sounds ‘too good to be true’? Well, it usually is!
|30.11.16||Good art, good deal||
This film is aimed at educating Indigenous artists about their rights and how to protect themselves from unscrupulous traders.
|31.10.16||Faulty fashion? Use your rights||Have you ever been told that you can't get a refund for something you bought on sale? You have the same rights on sale items as you do on full priced ones.|
|21.06.16||Preparing your business for the 2016-2017 financial year||On 9 June 2016, the ACCC, ATO, ASIC, and the Fair Work Ombudsman hosted a webinar about what small businesses need to know and do in preparation for the new financial year.|
|16.06.16||Unit pricing||This video explains how unit pricing works in practice and how you can use unit pricing to shop smartly.|
|31.03.16||New unfair contract terms law to protect small business||
On 16 March 2016, the ACCC and ASIC hosted a webinar about the new law that will apply from 12 November 2016 which aims to protect small businesses from unfair terms in business-to-business standard form contracts.
|Ruby Hutchison Memorial Lecture 2016||The 2016 Ruby Hutchison Memorial Lecture was hosted by the ACCC and Choice on Tuesday 15 March 2016. The lecture was delivered by Gordon Renouf, founder of Ethical Consumers Australia and Good On You.|
|11.02.16||Bannerman Competition Lecture 2016||The 2016 Bannerman Competition Lecture was delivered by Dr Phillip Williams AM, Head of Legal and Competition Practice at Frontier Economics Australia.
Dr Williams' lecture, QCMA, forty years on reflected on the Queensland Co-Op Milling Association Limited and Defiance Holdings Limited (QMCA) matter, which the Trade Practices Tribunal rules on in 1976.
|20.01.16||What's new for small business?||An interagency webinar by the ACCC, Australian Securities and Investments Commission, Fair Work Ombudsman and Australian Taxation Office, facilitated by Business Enterprise Centres Australia.|
|16.11.15||Know your rights: unfair contract terms & small business||Are you a small business? Do you receive standard form contracts? If so, you should be aware that the Australian government has introduced a law to protect small businesses against unfair contract terms.|
|16.11.15||Know your obligations: keep your small business contracts fair||Do you run a business? Do you offer standard form contracts to other businesses? If so, you should be aware that the Australian government has introduced a law to protect small businesses against unfair contract terms.|
|9.09.15||Food and Grocery Code of Conduct||If your business supplies supermarkets that have signed up to the Food and Grocery Code of Conduct – including Coles, Woolworths and ALDI – make sure you’re aware of your new protections.|
|4.06.2015||Know the risks and protect yourself||Scams and cybercrime such as identity theft impose significant financial, legal and reputational costs on thousands of small businesses each year. Recording of a free forum hosted by the Australian Competition & Consumer Commission and the Institute of Public Accountants on 19 May 2015.|
|3.06.2015||Small business scams cybercrime forum||As part of National Consumer Fraud Week 2015, the Australian Competition and Consumer Commission and the Institute of Public Accountants hosted a free forum on small business scams .|
|18.05.2015||Get smarter with your data||In 2015, the Australasian Consumer Fraud Taskforce (ACFT) encourages all Australians and New Zealanders to get smarter with your data.|
|23.02.2015||Celebrating 40 years of making markets work||
Whether it is labelling claims made about the honey on your toast or a takeover bid for the company that supplies your milk, the Competition and Consumer Act influences every business-to-business and business-to-consumer transaction in Australia.
The Trade Practices Act 1974 was renamed the Competition and Consumer Act 2010 and has gone through many reviews, but the original principles of promoting efficiency and competition and protecting consumers from unfair practices remain.
|17.12.2014||The Franchising Code - what you need to know and do now||An ACCC hosted webinar to help franchisors, franchisees and their professional advisers learn more about the new Franchising Code of Conduct, which will take effect from 1 January 2015.|
|14.11.2014||Direct debits||Signed up to a direct debit contact? Know what you’re signing up for and how much it’s going to cost you in total.|
|14.11.2014||Scams||Scams target everyone. Know what to look out for and outsmart the scammers.|
|31.10.2014||Essential tips and tools for small business||Interagency webinar by ASIC, FWO, ACCC and ATO, with business advisory comments from Small Biz Connect, a program at the University of Western Sydney.|
|18.08.2014||Know your rights: People with disabilities||ACCC Deputy Chair Delia Rickard explains your rights when purchasing disability services and products.|
|18.06.2014||Scamwatch warning - False billing scams||Find out what you should do when you receive an unexpected invitation to pay for services or goods that you never experienced or ordered.|
|16.06.2014||Scam of the month warning: Relationship scams||People are particularly vulnerable to relationship scams. If something doesn't seem quite right, stop and ask yourself: Do I really know who I am dealing with?|
|1.05.2014||Scam of the month warning: Energy Bills||SCAMwatch is warning consumers to be on the lookout for energy billing scams currently doing the rounds.|
|17.04.2014||'was/now' advertising||‘Was/now’ pricing can help you attract customers, but it can also be risky in some circumstances. And it can lead to significant penalties if you get it wrong.|
|05.12.2013||Internet shopping explained: in memes!||We explain how to be a smart shopper online with the help of a few of your favourite memes.|
|09.07.2013||Further information about consumer guarantees||This video tells you where you can find more information about the consumer guarantees.|
|09.07.2013||Providing services - what do I need to know?||This video looks at a number of scenarios where a service provider may be required to provide a remedy to a consumer – test your knowledge about what the law requires your business to do.|
|05.07.2013||Selling goods - what do I need to know?||This video looks at a number of scenarios where a seller may be required to provide a remedy to a consumer – test your knowledge about what the law requires your business to do.|
|05.07.2013||Consumer guarantees - in detail||This video looks at the consumer guarantees in detail and the remedies available when a guarantee hasn't been complied with - a must for all business owners and managers. .|
|26.06.2013||Consumer guarantees - the basics||This video gives an overview of the consumer guarantees - a must for all who work in a business selling goods or providing services to consumers.|
|26.06.2013||Australian Consumer Law - an introduction||The Australian Consumer Law is one law for all Australian consumers and businesses, so that no matter where you are you know your rights as a consumer and your obligations as a trader.|
|24.06.2013||Outsmart the scammers with The Checkout||We've teamed up with The Checkout to raise awareness about the common types of scams and what you can do to protect yourself.
More information is available at http://www.scamwatch.gov.au.
|17.06.2013||Thanks, but no thanks - Pressure||Know your rights when a salesperson comes knocking.|
|17.06.2013||Thanks, but no thanks - Inducement||Know your rights when a salesperson comes knocking.|
|17.06.2013||Thanks, but no thanks - Cool off||Know your rights when a salesperson comes knocking.|
|24.05.2013||Door to door sales||Know your rights before you start talking business. You can ask them to go away and if you do buy something you’ve got 10 days cooling-off period to change your mind.|
|27.03.2013||Product safety||Always check the toy is right for the age of your child. If a part of a toy fits in a film canister, it could choke him.|
|27.03.2013||6 simple rules||Six simple rules for you to follow when it’s time to use your rights.|
|27.03.2013||ACCC Tiwi Facebook page||Chairman Rod Sims welcomes you to the ACCC Tiwi Facebook page.|
|26.03.2013||Mobile phone contracts||Don’t get bullied or pressured into a contract you don’t understand. You have the right to hang up on them.|
|26.03.2013||Welcome to ACCC Tiwi Islands Facebook||If you’re humbugged or bullied into buying stuff, report them to the ACCC.|
|25.02.2013||Our new website||Chairman Rod Sims welcomes you to our new website.|
|21.01.2013||AER annual report 2011-12||Chairman Andrew Reeves on the AER annual report.|
|28.11.2012||A career at the ACCC||Life as a graduate at the ACCC.|
|15.10.2012||ACCC annual report 2011-12||Chairman Rod Sims on the ACCC annual report.|
|29.08.2012||The Marker trailer||A preview of the ACCC's short film.|
|29.08.2012||The Marker||A short film on cartels and the damage cartels can do to your business and your life.|
|29.08.2012||The Marker - video news release - 5 minute|
|29.08.2012||The Marker - video news release - 10 minute|
|29.08.2012||Message from Qantas CEO Alan Joyce||Alan Joyce discusses cartels.|
|29.08.2012||Message from ACCC Chairman Rod Sims||Rod Sims discusses cartels.|