Facebook terms of use

ACCC Consumer Rights Facebook page is managed by the Australian Competition and Consumer Commission.

By using or accessing our Facebook page, you agree to comply with Facebook's Terms and Conditions.

Hours

The page is monitored Monday to Friday between 9am and 5pm AEST, excluding public holidays.

Terms

Our Facebook page is dedicated to helping people understand and exercise their rights. We welcome all questions, feedback and commentary, however we expect that these posts are relevant and respectful to the community as a whole.

If you wish to report a product or business, please contact the ACCC or your local consumer protection agency.

We reserve the right to remove from the page any comment that:

  • contains personally identifying information of any individual, including business owners
  • does not relate to the topic or post
  • is abusive, harassing, stalking, threatening or attacks others
  • is defamatory, offensive, obscene, vulgar or depicts violence
  • contains hateful language, target race/ethnicity, religion, gender, nationality, or political beliefs
  • is fraudulent, deceptive, misleading, or unlawful
  • 'trolls' or deliberately disrupts discussion
  • violates any intellectual property rights
  • is considered to be spam
  • contains commercial solicitation or solicitation of donations
  • includes link baiting (embedding a link in your post to draw traffic to your own site).

Please note that posts by users to the ACCC Consumer Rights page do not necessarily reflect the opinions or policy of the ACCC.

Posts and direct messages

Provided that your question doesn't violate the posting rules, we will respond to your question within 48 hours, excluding weekends and public holidays.

Sometimes we may need to do further investigation before we can get back to you with a definitive response, which might require a longer time frame. We will still respond within the 48 hour time frame to let you know if this is the case.

If your query relates to an individual circumstance, we may not be able to respond due to privacy, secrecy, or other laws.

Reporting consumer issues

The page is not an official channel to report a business or make an enquiry. You can find a list of ACCC contacts on our website, including an online form for reporting consumer issues.

Any comments on ACCC public consultations received through our Facebook account will not be accepted as official submissions. To make a submission please follow the instructions on the relevant public consultations page.