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Remedies for when guarantees are not met

If goods or services do not comply with a consumer guarantee the consumer has a remedy against the supplier and in some cases the manufacturer. The type of remedy, and who must provide it, will depend on the problem and which consumer guarantee was not met.

The remedies available for failing to comply with a consumer guarantee are summarised in this flow chart:

Flow chart showing what happens when a product or service does not comply with a consumer guarantee