Mobile phone contracts - transcript

Published: 26 February 2013

Summary: Don’t get bullied or pressured into a contract you don’t understand. You have the right to hang up on them.

Transcript

EUNICE: What’s the matter?

RICE: I tried to ring up but no signal.

(PHONE RINGS)

RICE: Hello?

MAN ON PHONE: (IRISH ACCENT) Good morning, madam. This is your lucky day. How would you like a really flash, brand-new phone, with nothing to pay up front?

EUNICE: You listening to those mob who are selling you things?

RICE: I can’t help. That man is from overseas and he has sexy one voice!

(WOMEN LAUGH)

RICE: He talked really good to me. He said it’s the same phone that Tina Turner has. I love Tina. Properly, I love her. I really love her. I love Tina. I love her. I love her! Love her!

EUNICE: Oh dear. Tina Turner wig. Blonde and black.

(PHONE RINGS)

EUNICE: Hello?

MAN ON PHONE: (IRISH ACCENT) Good afternoon, madam. Your good friend, Rice, gave me your number and this is your lucky day. Good decision, madam. You’ll have your phone in just a few days. Now, do you have any friends or family you’d like to share this very special offer with?

RICE: Eunice.

MAN ON PHONE: Great, thank you. And what’s her number?

RICE: 04…73…

MAN ON PHONE: Have I got a great deal for you!

EUNICE: What happened?

MAN ON PHONE: Would you like a brand-new phone with nothing to pay up front?

EUNICE: Rice, why did you give them my phone number?! Why? How come you did that?

ANNOUNCER: Don’t get bullied or pressured into a contract you don’t understand. You have the right to hang up on them. Always ask, “Does this phone have coverage for my community?” And be aware – contracts can be in writing or spoken. Don’t feel shame. Use your rights. If you’re unsure about anything or want to know more, call the ACCC on 1300 303 143.

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