When you buy goods and services including disability-related purchases, you have rights under law.

This guide explains your consumer rights, how to be a smart shopper, what to look out for when signing a contract/service agreement and the steps you can take to resolve problems.

It includes a complaint letter template and a services cancellation notice template.

This publication was developed by the state and territory consumer protection agencies and the ACCC.

You can order a braille version of this publication by emailing a request to