This guidance is designed to help private traders understand their rights and obligations in the sharing economy.

This guide is intended to reflect the consumer law at a point in time and does not reflect changes to the Competition and Consumer Act and Australian Consumer Law (ACL) which have occurred since initial publication. These changes include:

  • clarification that multiple minor failures with a good or service will constitute a major failure to comply with a consumer guarantee
  • changes to the definition of 'consumer'. For goods and services supplied from 1 July 2021, the threshold amount has increased from $40,000 to $100,000
  • amendments to the prohibition on third line forcing, which will now only break the law when it has the effect of substantially lessening competition in the relevant market.

Note: This guide is not legal advice or a definitive list of situations where the ACL applies.