Published
This is the ACCC's twelfth report as part of its inquiry into the prices, profits and margins in the supply of electricity in the National Electricity Market (NEM).
This report extends our December 2023 analysis of pricing outcomes for existing customers on flat rate offers, and how these prices compare to the default offer prices and to new acquisition offers in the market. For the first time in this inquiry, we have collected additional information from retailers on time of use and demand offers. Our dataset covers over 6.7 million residential customers (78% of residential customers in the National Electricity Market) and 400,000 small business customers.
We have also gathered information from retailers on their price setting strategies for different customer groups, including how they consider the default offers when making decisions. We obtained information about the policies and processes retailers have in place to manage their obligations with the Prohibiting Energy Market Misconduct prohibitions.
The report also continues our annual timeseries covering retailers’ costs and margins, which was started during the Retail electricity pricing inquiry. It reveals how retailers’ costs and margins changed in 2023–24, and over the longer-term.
See: Electricity market monitoring 2018-25
Errata
Following the publication of the report on 30 December 2024, some errors were identified in figures and charts relating to bad debt costs in Appendix C (supplementary spreadsheet with retail pricing data, cost stack data and charts).
The relevant figures and charts have been revised in Appendix C. This document sets out the errors and corrections made.
All corrections are contained in Tab 11 of Appendix C, which covers retail costs and margins.
The errors and corrections are confined to Appendix C and do not impact other parts of the report.
Inquiry into the NEM - Bad Debts Appendix - Errata - December 2024 ( PDF 518.3 KB )
Appendices
Appendix C - Supplementary spreadsheet with retail pricing data, cost stack data and charts - Inquiry into the National Electricity Market - December 2024 report (amended) ( XLSM 7.78 MB )