When you buy goods or services in Australia you have consumer rights under the Australian Consumer Law. You have the same rights when you buy home care goods or services, or receive them through a government-funded Home Care Package.

This guide explains your consumer rights, which apply in the same way whether you use government funding or your own money.

These rights are in addition to the rights and responsibilities you have under other laws like the Aged Care Act 1997 (Aged Care law).