This publication is designed to help businesses understand their key responsibilities under the Australian Consumer Law and how to engage with consumers experiencing vulnerability.

This publication provides:

  • businesses a contemporary perspective on consumer vulnerability
  • an outline of key Australian Consumer Law obligations
  • recent ACCC case studies
  • a self assessment tool for businesses to identify areas for improvement.

This publication was formerly known as Business snapshot Don't take advantage of disadvantage: A compliance guide for businesses dealing with disadvantaged or vulnerable consumers.